Member of the quality assurance teams (Operations and Design Assurance Center) with primary roles of assuring developed software meets company/customer expectations, regulatory requirements and facilitate continual improvement in processes and products. Major role included reviewing software artifacts to assure compliance with development plans, processes and regulatory requirements.• Developed specialized methods to audit traceability of requirements to code/test cases, code to requirements/test cases, and test cases to requirements and code.• Audited development processes to assure process conforms to software development plans, coding standards, testing standards, peer review process, and change control process via ClearQuest.• Project management to monitor and maintain change requests, corrective actions, and peer review statistics.• Promoted problem-free products and on-time artifact deliveries. • Led the team in root cause analysis activities resulting in early identification of corrective actions.Major contributor in various peer reviews, test readiness reviews, change control board meetings, and other required program-specific meetings — provided necessary data collection and analysis reports to support timely and effective leadership decision making.

Subject Matter Expert (SME) in software development and life-cycle acceptance with superior skills in coordinating industry needs with software development requirements—specializing in annual filing systems and billing systems. During new product development translated 1000+ regulatory requirements and business requirements into software requirements. After software release, appointed to maintain requirements, ensure code matched requirements, integrated and tested.• Responsibility included writing new requirements and updated existing requirements; wrote use-cases and business/functional requirements for software changes and enhancements; acted as a liaison between industry, programmers and business units. • Acted as a functional expert for the translation of business processes and procedures into business/functional requirements—mentored team players.Researched, trouble-shot and recommended solutions to defects in software applications. Analyzed and responded to trouble tickets and data reporting errors—identified coding versus requirement errors/defects. Major player in software Change Requests meetings to decide priority, budget constraints and acceptance to implement—took on the role of monitoring the clarity and how each defect was presented.Audited software development processes to assure compliance with the regulatory requirements including:• software’s output data file matches the regulatory filing format and printed output was an exact replica of the filing forms;• graphical user interface (GUI) simulates the filing forms; • system’s interfaces (import and export formats) electronically data transfers from one system into another system; and• all regulatory and business requirements are met in code and testing.

Designed test plans and executed test procedures and scripts to test system enhancements and defects. Became the test/verification lead with ownership of each test case/plan—conducted dry-run exercises, captured red-line changes, and ensured final testing activities were execute appropriately to ensure final acceptance. Created and conducted user education training classes for beginning level users and advance level users. Led customer/user group meetings to gather business needs. Conducted seminars to introduce regulatory changes and software enhancements. Created presentation material with hand-out notes.• Wrote user documentation, release documentation, client-vendor software update notifications, and assisted with technical documentation and flow charts. • Possess strong analytical skills.• Demonstrated strong communication with convincing verbal and writing skills between developers, end-users and customers, and management.• Built and maintained positive and professional relationships with clients, co-workers and upper level management.