Sandra Lamb Email & Phone Number

Surrey, B.C.

Coquitlam, Bc

A continued leader in Customer Service; Instrumental in creating and implementing a "Standard Operating Procedure", which is important for good customer satisfaction while maintaining Quality Service & Accuracy. Variance Identification Professional who worked on quick resolutions for better performance for both company and customer relations. Created and streamlined a customer contact list which allowed customer communications in a more timely and efficient manner.

Vancouver, Canada Area

A Customer Service / Call Centre Manager I have demonstrated proven expertise in improving customer and employee satisfaction, creating value within an organization and impacting the bottom line. Holding numberous soft-skills and related technical qualifications, leading the Customer Service Dept to be known as the best in it's class, while raising employee engagement, increasing revenues and productivity, improving customer satisfaction and loyalty, process streamlining and improvement. strong communication and interpersonal skills, excellent "hands on leader"

Burnaby B.C

Assisted leading a team of 104 to be the best that they can be, trainer, team builder. Relationship Management, CSR Management, Conflict resolution, Quality Assurance, Process Management

Burnaby B.C

Maintain call centre targets & Goals. Provide assistance to staff as part of mentoring coaching. Weekly evaluations/audits for improvement to clerks as well as information to branches for improvements with regards to customer quality service. Working closely with other Supervisors/Managers. A multitude of daily tasks and functions

Burnaby B.C

Strong comminication and interpersonal skills. An excellent "hands on leader". Customer service leader with strong committment to Partner / Custonmer service, support and teamwork. Holding numberous soft skills and realted technical quailifications. Improved customer/employee satisfaction. Highly motivated marked builder. Strong strategic planner

Richmond B.C, Vancouver B.C. Burnaby B.C

Loomis Courier was bought out by DHL in the year 2002