Sandra Lipscomb Email & Phone Number

Texas, United States

Lewisville, Texas

Resolve Sprint cable customer issues/request and follow through to ensure customer satisfaction. Assist co-workers with their workload and support peer mentorship. Maintained Cable Partner loyalty by working urgent escalations and provided Root Cause Analysis on complex issues. Use multi-tasking skills, including the ability to simultaneously listening on the telephone, understand a technical question and resolve the technical challenge while working in an advanced computer system.

Sprint PCS Corporate End Users–Fort worth TexasResolved Sprint corporate end user’s issues/request and follow through to ensure customer satisfaction. Increased company revenue by using effective sales techniques. Assist Supervisors with Customer escalations. Use multi-tasking skills, including the ability to simultaneously listening on the telephone, understand a technical question and resolve the technical challenge while working in an advanced computer system.

Resolved escalations from USAA members, resolved the most complex service issues with billing, service plans and calling features. First level trouble shooting for USAA members with Long Distance and Sprint Wireless service, Assisted the training department through one on one peer support answering question on processes and procedures for Sprint Wireless and Sprint Unbundled Network Element Platform, also trained peers and Supervisors on new Unbundled Network element Platform features offered by Sprint Increased company revenue using effective sales techniques

Resolved Sprint USAA members long distant customer issues /request and follow through to ensure customer satisfaction Upsell of new and additional plans and services. Increased company revenue using effective sales techniques, Received 1999 Sprint president club sale award.

Dallas , Texas Area

Resolve Sprint cable customer issues/request and follow through to ensure customer satisfaction. Assist co-workers with their workload and support peer mentorship. Maintained Cable Partner loyalty by working urgent escalations and provided Root Cause Analysis on complex issues. Use multi-tasking skills, including the ability to simultaneously listening on the telephone, understand a technical question and resolve the technical challenge while working in an advanced computer system.