Sandra Manca Email & Phone Number

London, England, United Kingdom

Administration service for high-end clients.• Main point of contact for client’s enquiries in English, French and Italian• Delivering high quality service to high-end clients by handling their requests and offering assistance in a timely and professional manner• Responsible for the research on behalf of the clients adding value to their request• Collaboration with colleagues and internal and external departments to ensure customer expectations are met• Collaboration with suppliers globally

Rotterdam And The Hague

Management of the order fulfilment process for a dedicated customer portfolio.• Main point of contact for all clients enquiries • Delivered high quality service by handling customers’ requests in a timely and professional manner• Responsible for inputting the customers’ orders in SAP, handling of quality, logistics and import/export issues • Collaboration with colleagues and internal and external departments to ensure customer expectations are met

• Client Servicing administration for Saint James’s Place via SS&C• First point of contact for client enquiries (financial services and legal enquiries)• Email and database usage; creation of formal documents and letter correspondence for clients• Management of client workflow: prioritising enquiries and tasks; transferring enquiries to appropriate departments where required • Team working to ensure client satisfaction

London, England Metropolitan Area

• Client Management: Responsible for the management of English, French and Italian high-end clients and third party intermediaries, placing orders, liaising with the warehouse and shipping companies • Client Satisfaction: Maintained contact with all clients in the market to ensure high levels of client satisfaction. • Translation: Translations for customers in English, French and Italian via e-mail and messenger service

London, United Kingdom

• Responsible for the export management for English, Italian and French markets, arranging collections and deliveries by email and telephone. Ensuring compliance with export procedures and regulations• Liaising with high end customers, operations teams and agents globally when shipping goods • Creating and maintaining accurate administrative records, invoices • Use of company technical export systems• Engagement with clients using English, Italian and French language

London, United Kingdom

- Global management of client enquiries: UK, EMEA, Australasia, Americas- Management of multi-lingual client requirements (English, French, Italian)- Supporting Burberry global digital sales strategy and customer retention- Engagement with Burberry client-facing digital platforms

France

Responsible for welcoming clients and assisting them throughout their stay.• Managed Front of House for Chateau d'Audrieu, Royal Barriere• Delivered and enhanced the customer luxury brand experience• Provided customer focussed hospitality services

Le Havre Area, France

Translated Chambrelan website from French to Italian. Translated company policies and internal and external documents

Le Havre Area, France

Responsible for delivering high quality language tuition to corporate clients and private students and adults. • Corporate language tuition (Italian for French speakers)• Private Italian language tuition for French students (children and adults) • Designed and delivered structured lesson plans for corporate language learners

Masters Degree, Foreign Languages, Culture & Management: English, French, Italian

French, Italian, English

Foreign Languages, Literatures, And Linguistics

Erasmus Project: French, English

Bachelors Degree In Languages For Linguistic Mediation, Applied Languages For Translation And Interpretation: Italian, English, French, German

English, French, German, Italian Languages

Diploma, Foreign Languages

English, French, German

Certificate, Ielts - International English Language Testing System

Academic English

Certificate, Foreign Languages

English Language. Accredited by the British Council.

Certificate, Foreign Languages, Literatures, And Linguistics

English Language