Sandra Mcdaniel Email & Phone Number

Atlanta, Ga, Us

Tustin, Ca, Us

Managed a portfolio of existing mortgage customers, resulting in a significant increase in retention rates.Proactively reached out to customers to discuss refinancing, 2nd purchase, HELOC options, loan modifications, and other financial solutions.Provided exceptional customer service and addressed questions or concerns in a timely manner.Collaborated with loan officers and underwriters to ensure a smooth refinancing process.Met or exceeded retention targets and goals on a consistent basis.Maintained accurate records and documentation of customer interactions.Assisted customers with inquiries, account management, and issue resolution.Provided information about products and services, and processed transactions.Handled a high volume of calls and emails in a fast-paced environment.Maintained a positive and professional demeanor at all times.Achieve high customer retention through proactive outreach and effective financial strategies.

Austin, Texas, Us

As a key member of the Indeed team I,Act as the primary point of contact for clients and provided support through various channels (email, phone, chat, etc.)Collaborate with internal teams to identify and address client needs and opportunities, resulting in a increase in client satisfaction and retentionMonitor and analyze client usage and performance metrics to identify potential issues or opportunities for growthProvided training and support to clients to ensure they are effectively utilizing our products or servicesProactively identify and resolve client issues, and escalate to internal teams as necessaryDevelop and execute client communication strategies (newsletters, webinars, emails etc.) to keep clients informed and engagedMaintained accurate and up-to-date client records in the CRM systemI review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.Provide technical support to clients through various channels (phone, email, chat, etc.) to ensure that our products or services are functioning at optimal levels.Collaborate with internal teams (product development, engineering, etc.) to identify and resolve technical issues and ensure client satisfaction.Develop and maintain documentation and knowledge base articles to assist clients with troubleshooting and support.Monitor and analyze technical support trends to identify potential issues and opportunities for improvement.Continuously develop and enhance technical skills & product knowledge to stay current with emerging technologies and industry trends.

Cheyenne, Wy, Us

Cold calling off a dialer system making anywhere from 200 - 500 calls a day.Perform online demonstrations to clients and assuming the sale.Managed a portfolio of 100+ client accounts, resulting in a 20% increase in revenue and client satisfactionDeveloped and maintained strong relationships with clients, resulting in increased repeat business and referralsCollaborated with internal teams (product development, marketing, etc.) to identify and address client needs and opportunities for upselling and cross-sellingConducted regular client check-ins to ensure satisfaction and identify opportunities for growthPrepared and presented proposals and contracts to clients, resulting in a 30% increase in new businessProvided exceptional customer service and support to clients through various channels (phone, email, chat, etc.)Maintained accurate and up-to-date client records in the CRM system

Cincinnati, Ohio, Us

At my time with Kroger I worked in several departments working my way up to E-Commerce Sales Manager where I would lead a team of 10 and train them to provide excellent customer service, answer all incoming phone calls, fax and on-line inquiries from customers. I would also book orders, respond to inquiries, generate new business through outreach, and exceed all sales goals. At all times I would handle all customer inquiries promptly & effectively in a fast paced team environment while diligently managing and achieving sales and profit goals. Developed and implemented online sales and marketing strategies.Conducted market and customer data analysis to identify trends and opportunities for improving sales and customer experienceCollaborated with cross-functional teams (product development, marketing, etc.) to implement online sales initiatives and address customer needs and concernsManaged a team of 10 E-commerce Sales Representatives, providing coaching and mentoring to enhance performance and achieve sales targetsPrepared and presented online sales reports to upper management to track progress and identify areas for improvementMaintained accurate and up-to-date customer records in the CRM system

Kearney, Nebraska, Us

Exceeded sales targets by 20% through effective sales management, staff training, and customer serviceManaged a team of 10 sales associates, providing coaching and mentoring to enhance performance and achieve sales targetsConducted regular staff meetings to communicate sales targets, customer feedback, and other relevant informationManaged inventory levels and ensured accurate stock levels to meet customer demands and avoid overstocks or stockoutsCollaborated with cross-functional teams (visual merchandising, marketing, etc.) to enhance store presentation and customer experiencePrepared and presented sales reports to senior management to track progress and identify areas for improvementMaintained accurate and up-to-date store records, including sales data, staff schedules, and inventory levels

Jacksonville, Fl, Us

As Manager with this generous company. I would open & close the store. I worked hard to meet personal and store quotas while assisting customers in ward-robing. I lead and managed a team of 20 in selling and reaching personal goals. While being a co manager I would conduct interviews, hire and terminate employees when needed. My position also entailed processing incoming/outgoing stock then handle merchandising which meant strategically placing floor sets and wall sets to attract the customer and merchandising window and table changes. Responsibilities also included but not limited to generating weekly schedules, handle all return and exchanges while processing cash, check ,debit/credit transactions while maintaining the cleanliness of store