Sandra Oliveira Email and Phone Number

Identified inefficiencies and inaccuracies in current process to collect and use veterinary data. Proposed and developed new streamlined procedures with other stakeholders to increase efficiency of data entry, and increase usability of data.Created reports and dashboards with Excel and Salesforce to analyze department financial and demographic trends. Re-engaged department volunteers after COVID pause on all volunteer activity. Grew department volunteer team from three to seven,… Show more Identified inefficiencies and inaccuracies in current process to collect and use veterinary data. Proposed and developed new streamlined procedures with other stakeholders to increase efficiency of data entry, and increase usability of data.Created reports and dashboards with Excel and Salesforce to analyze department financial and demographic trends. Re-engaged department volunteers after COVID pause on all volunteer activity. Grew department volunteer team from three to seven, and developed two new volunteer roles to provide additional support to paid staff. Show less

Collaborated with teammate to elevate the level of care and service provided, gain client trust, and improve efficiencies.Continually updated written, audio and website documents for both internal and external use - this greatly improved accuracy and consistency of information, and client compliance and understanding.Authored and updated 100 page department end user guide during organization-wide transition to Salesforce in 2018.Trained new department staff and cross-trained staff… Show more Collaborated with teammate to elevate the level of care and service provided, gain client trust, and improve efficiencies.Continually updated written, audio and website documents for both internal and external use - this greatly improved accuracy and consistency of information, and client compliance and understanding.Authored and updated 100 page department end user guide during organization-wide transition to Salesforce in 2018.Trained new department staff and cross-trained staff from other departments on department protocols and procedures as needed.Onboard and trained new volunteers, managed existing volunteers and ended relationships with unsuccessful volunteers when necessary. Show less

Assisted full time staff in providing high level veterinary care to program dogs in on-site veterinary clinic.

Directed a team of three veterinary assistants to ensure that veterinarian was able to safely and efficiently spay and neuter up to 16 animals per day.Trained and helped troubleshoot issues with less experienced staff as needed.

Worked on a team with two other veterinary technicians and one veterinarian to safely spay and neuter 15 to 20 animals per day.Acted as initial point of contact for other staff and volunteers about any health concerns with a shelter animal. Performed initial assessment and triage of animals, consulted and coordinated care with shelter veterinarian, and carried out treatment plans.Ensured that all animals in shelter received medications, preventative care and medical treatments as… Show more Worked on a team with two other veterinary technicians and one veterinarian to safely spay and neuter 15 to 20 animals per day.Acted as initial point of contact for other staff and volunteers about any health concerns with a shelter animal. Performed initial assessment and triage of animals, consulted and coordinated care with shelter veterinarian, and carried out treatment plans.Ensured that all animals in shelter received medications, preventative care and medical treatments as needed. Show less

Learned, developed and enhanced a broad range of skills and knowledge in the veterinary field including animal restraint, drawing blood, taking x-rays, monitoring anesthesia, assisting in surgery, providing nursing care, and educating clients.