Sandra Persaud Email and Phone Number

• Provided Knowledge and Guidance to customers on SF LMS as an expert• Comcast NBCUniversal – (September 2016 – October 2016) - Delivery Lead• Conducted functional workshops on SF Learning Management System• Developed Implementation Plan• Managed Accenture installation offshore team (India)• Daiichi Sankyo, Inc. – (July 2016 – September 2016)• Delivery lead • Provided client with a Training Service Development Capability Assessment• Managed virtual team to… Show more • Provided Knowledge and Guidance to customers on SF LMS as an expert• Comcast NBCUniversal – (September 2016 – October 2016) - Delivery Lead• Conducted functional workshops on SF Learning Management System• Developed Implementation Plan• Managed Accenture installation offshore team (India)• Daiichi Sankyo, Inc. – (July 2016 – September 2016)• Delivery lead • Provided client with a Training Service Development Capability Assessment• Managed virtual team to deliver a training strategy within 6 weeks• Eisai Inc. – (June 2015 – June 2016)• Project manager and team lead for Eisai LMS• Provided support for the Eisai LMS – SF validated SaaS b1408 and managed offshore resources (India and Malaysia)• Managed the system upgrade to b1508• Prepared validated documentations such as requirements, installation quality protocol, operation & performance qualification, validation plan & summary, design and technical specifications.• Performed regression testing• Configuration of the upgrade in all instances (sandbox, stage, training & production)• Provided business with updates on all projects pertaining to the LMS• P&G – Diamond Client (January 2015 – June 2015)• Provided guidance and knowledge to the customer on the SF Validated SaaS LMS as an expert.• Developed UAT scripts for the customer, validation documentation and training• Assisted the project team with content integration• ThyssenKrupp AG (August 2014 – December 2014)• Provided guidance to the customer on the LMS as an expert• Provided knowledge and guidance to the Accenture team on system configurations and functionalities including customizations for the customer• Developed UAT scripts and conduct training• SAP University – Internal to Accenture (June 2014 – August 2014)• Provided internal team guidance and knowledge on the implementation of SF LMS• Integrated LMS with Adobe Connect for virtual learning Show less

• Manage implementation of SuccessFactors Learning Management System (LMS) as Impax’s system owner.• In collaboration with IT, lead the design and implementation of the LMS.• Conduct several informal sessions with business stakeholders to document configuration decisions.• Develop current and future processes swimlanes for managing learning in the LMS.• Act as the primary point of contact, from a business perspective, for LMS implementation at Impax.• Ensure that the… Show more • Manage implementation of SuccessFactors Learning Management System (LMS) as Impax’s system owner.• In collaboration with IT, lead the design and implementation of the LMS.• Conduct several informal sessions with business stakeholders to document configuration decisions.• Develop current and future processes swimlanes for managing learning in the LMS.• Act as the primary point of contact, from a business perspective, for LMS implementation at Impax.• Ensure that the underlying training processes are assessed, modified where appropriate, in advance of the LMS implementation.• Ensure that the LMS implementation strategy is aligned with the goals of Impax Academy.• Implement and maintain necessary governance and helpdesk processes to support post-implementation (including management of quarterly releases).• Implement and maintain necessary standards for consistent and compliant use of the LMS across the organization.• Leverage third party content, for the greater good of Impax.• Maintain an effective LMS system that is performance managed.• Implement and lead the Impax LMS Admin group community of practice. Show less

• Developed and implemented the LMS Support Model• Collaborated with EL and IT colleagues to put together a support model for myLearning• Met with divisional support leads to design and develop their support models that would fit into the myLearning overall support model• Collaborated with IT and SBS to developed several knowledge articles and scripts for the help desk analyst• Support the deployment of the LMS to Merck• Manage divisional project managers meeting to inform… Show more • Developed and implemented the LMS Support Model• Collaborated with EL and IT colleagues to put together a support model for myLearning• Met with divisional support leads to design and develop their support models that would fit into the myLearning overall support model• Collaborated with IT and SBS to developed several knowledge articles and scripts for the help desk analyst• Support the deployment of the LMS to Merck• Manage divisional project managers meeting to inform and update divisional leads• Collaborate with EL’s PM to develop metrics for the system• LMS Governance• Support the LMS governance work stream in developing a rule book• Collaborate with the members of the training administration work steam to develop a training strategy for administrators, etc.• Manage HR Support Lead• Daily activities for managing admin community • LMS support for HR colleagues and divisional support leads• Partner with EL and divisions to manage competency mapping• System Lead for SaaS Upgrade• Collaborated with IT and business on new system functionality• Provided guidance to business on applying processes around new functionality• Collaborated with Global Support Lead on training the help desk analysts• Supported IT with system installation testing• Supported business with user acceptance testing Show less

• Support the deployment of myLEARNING LMS to Merck Manufacturing Division (MMD).• Collaborate with 7 site leads to provide guidance and recommendations in preparation for deployment.• Function as a point of contact for business and technical support provide solutions.• Provide the greatest degree of customer support by representing MMD's LMS team to explain technical subjects so that they are simple to comprehend.• Develop MMD-specific job aids on how to use tools available to… Show more • Support the deployment of myLEARNING LMS to Merck Manufacturing Division (MMD).• Collaborate with 7 site leads to provide guidance and recommendations in preparation for deployment.• Function as a point of contact for business and technical support provide solutions.• Provide the greatest degree of customer support by representing MMD's LMS team to explain technical subjects so that they are simple to comprehend.• Develop MMD-specific job aids on how to use tools available to help streamline deployment processes for migrating learning history and items. • Work stream participant for V6.3 upgrade of the LMS. Participated in vendor workshop and development of use cases.• Workstream lead for Change, Communication and Training .• Collaborate with change agent to develop and implement a change management and communication strategy.• Develop and implement a training strategy for enterprise-wide LMS.• Collaborate with team to develop and implement on provisioning process for administrators and trainer qualifications.• Supports the implementation of the LMS for domestic and international colleagues by developing and executing a change, communication and training strategies/plans.• Support the implementation and configuration of a ~$5M enterprise-wide Learning Management System (Plateau) for approximately 90K employees.• Gathered business and technical requirements of assigned Business Units globally.• Managed 8 Training Materials Designers.• Develop training guides and job aids for myLEARNING (Plateau LMS).• Collaborate with Learning Strategy web developer to design and maintaining content on LMS website.• Execute test scripts for User Acceptance Testing (UAT) of Plateau Learning Management System (LMS).• Collaborate with LMS project team to develope and update project support documentation, improving existing processes and procedures.• Coordinator for various LMS subcommittees:• Course & Curricula Standards:• Domain & Security Management Show less

• Project Leader for ISOtrain interface to web-based Training Data Collection Systems (TDCS).• Coordinated the installation of 14 PCs in various Training Rooms. • Authored the Design Specifications, updated System Procedures, updated Configuration Specifications, coordinated the purchase of 100 Scanners and 2 Bar Code Printers, and coordinated the purchase agreement for consultant writing ASP code.• As “acting manager”, managed department with 4 employees, distributed workload… Show more • Project Leader for ISOtrain interface to web-based Training Data Collection Systems (TDCS).• Coordinated the installation of 14 PCs in various Training Rooms. • Authored the Design Specifications, updated System Procedures, updated Configuration Specifications, coordinated the purchase of 100 Scanners and 2 Bar Code Printers, and coordinated the purchase agreement for consultant writing ASP code.• As “acting manager”, managed department with 4 employees, distributed workload, resolved daily issues, prepared Training Metrics Reports, and worked with the Lachman Auditors during two audit periods. • As member of the GMP Training Computerized Systems team, supported the development, maintenance, administration and implementation of ISOtrain.• Facilitated 185+ End-User Training Sessions on ISOtrain.• Ensured that all Job responsibilities were performed and documented accurately, timely and in compliance with Level 1 policies, Level 2 standards, Level 3 procedures, cGMP and FDA requirements for Training Department.• Prepared and analyzed 12 different Training Metrics Reports – (data included deviation reports, GMP 4 hours training, GMP Curriculum, and New Hire Required Training.)• Provided leadership and assistance to peers and ISOtrain Customers. Show less