Sandra Poon Email & Phone Number

Poll Clerk officiating at GLA, UK Political and General Elections.Poll Clerk for multiple elections from December 2019 to date. As a Poll Clerk, small teams of 3/4 were tasked with managing the influx of voters throughout a day for an entire constituency. My role involved assisting the Presiding Officer, helping conduct the layout of the polling station, preparing for the opening of the poll and ensuring the poll station was run efficiently. Within this role quality customer service was necessary including high attention to detail enabling me to issue ballot papers to voters, checking that electors were eligible to vote in the elections (and they were at the right polling station).Impartiality was also a key skill needed for this role, as I had to be able to remain politically neutral whilst adhering to high levels of secrecy. This was a highly enjoyable experience and I felt honoured to be apart of important decision-making processes for the government.

London, United Kingdom

• Manage client invoices and payments, conduct daily banking activities, reconcile bank accounts, managing multiple bank feeds in Xero accounting software.• Identifying Opportunities: They research and analyze market trends, competitors, and customer needs to identify potential areas for business growth.• Using data and analytics to evaluate the success of business development initiatives and make data-driven decisions.• Manage company spreadsheets; ensuring counts, formula’s and general information are correct.• Successfully manage client customer service emails & correspondence.• Social media management – Facebook & Instagram, build following & analysing web analytics. Writing, researching engaging content for these networks and other digital platforms.• Compile weekly reports for client business performance, illustrating strengths and weaknesses.• Research industry related topics & writing copy for weekly newsletters/features for client website.• Manage staff holidays and carry out any other ad hoc opportunities.

London, United Kingdom

• Work with management team to drive operational efficiency within the customer service; gained 5-Star Google rating during employment. Consistently built customer relationship by developing excellent attention to detail in order to deliver their needs and act as an expert for each customer, gaining repeat customers.• Full management of online customer service, answering incoming calls/emails enquiries, keeping updated daily.• Management of returns, refunds and getting in touch with customer in regards to redelivery.• Maintain excellent product knowledge, applying discounts on Shopify ecommerce platform.• PR Management of all social media, creating engagement answering queries and monitoring all social media channels through Hootsuite app on daily basis.• Bloggers/Influencers outreach management on weekly basis, from samples to checking the correct type of media is representing the brand.• Assisting marketing with a variety of online and offline campaigns, engaging and sharing content on social media.• Creating press releases and publicity materials to enhance brand visibility & recognition, writing copy for blog press releases.• Online marketing & promotional activities, successfully built up brand awareness & profile, using social media channels with the aim of engaging target audiences and drive traffic to the website.• Admin assistance for House of Maguie related enquiries & PA to CEO of House of Maguie.• Supported the administration of the business, including stock management, labelling, packaging, shipping, sales records and accounts information.• Supported Accountancy organisation preps on quarterly basis.• Supported Analytics management, furthermore new strategies and plan proposals.

London, Uk

A Brit Greek is a diverse Lifestyle and Fashion site, which aims to share style, fashion news, editorials, beauty bites, behind-the-scenes sneak peek into various jobs in the Fashion Industry, and catwalk trends with a fun and playful twist.

Harley Street , London

• Meeting & greeting patients in a professional manner.• Liaising with ultrasonographers & PA/Office manager to ensure the smooth running of patients journey within the clinic.• Manage and co-ordinating the diaries of 3 ultrasonographers & fertility specialists.• Book patient appointments, re-scheduling and managing the diary.• Answering incoming calls in a professional manner, updating patient database as appropriate, filing & general multi-tasking & administration relating to reception duties.• Maintaining suitable and sufficient office stationary and medical supply levels.• Transcribed patient reports; expanded knowledge of medical terminology & reproductive medicine.• Set up new office in Harley Street from scratch, including office equipment, installation of phone and broadband networks, and book patients into new clinic.

London, United Kingdom

Recruited initally in the Accessories and Shoe buying Dept and promoted to PR & Marketing when PR came in-house.• Generated publicity across all departments of the business, increasing visibility and brand awareness.• Helped create a postive, dynamic image for mkone, working internally across the 172 store portfolio on regional promotional events.• Worked on the mkone Beatbullying "The Big Stand" Campaign, securing celebrity support, from Scissor Sisters' Ana Matronic, Sophie Ellis-Bextor, Girls Aloud, Jodie Kidd, Beth Ditto, Jo Whiley to generate awareness and widespread coverage.• Strategic communication with all relevant media including Press, Online, TV and Regional • Develop and maintain events calendar, advising on relevance of mkone presence• Monitoring media on a day-to-day basis and reporting coverage to the team • Develop social media activites for Teen brand Sophie. Including developing new business development and pitches. e.g Secured key Partners to develop in-store promotions for the Movie "Angus, Thongs & Perfect Snogging" and another movie "Penelope" starring Hollywood Actress Christina Ricci.• Collaborating with the Buying Dept. to conceptualise & promote key 'Star Buy' products.• Planning & Implementing PR & Marketing strategies - casting & concepts for photo shoot, Look book & In-store & marketing campaigns.• Developed and maintained contact database• Event planning, Press Days for new seasonal product

London, Uk

• Carried out extensive research and developed ideas to launch a Exposure Photographics, a new lifestyle photography business.• Developed and implemented basic operational structure to the new business, including recruitment and management of staff with partner. Photographers/Hair & Make Up Artists/Retouchers/Studio Manager & clients for 5 story luxury studio.• Organising fashion shoots on location, casting models, whilst working with a low budget for images to be used on the website and promotional purposes.• Styling consultations with clients/ideas/concept for photo shoot.• Sourced & improved alternative presentation ideas.• Developed point of sale material, basic structure & layout of website.• Responsible for new marketing strategies to increase client influx and boost marketing.• Improved and organised structural operations/processes within the company to cut costs.• Possess excellent skills in executions of creative concepts from fine photo finishing, to retouching, special effects.