Sandra Scott Email & Phone Number

Kansas City, Missouri Area

Kansas City Mo

Strong competitive leader in innovation and sales of electronic products.Credit & Collections Representative IIHandled all functions for authorized service provider accounts totaling $37.5 million in sales annually.Proactively handled requests for new external accounts, credit line increases creating internal accounts, refund checks, and clearing of open items to ensure timeliness toward servicer and customer satisfaction of electronic repairs.Fielded all customer requests… Show more Strong competitive leader in innovation and sales of electronic products.Credit & Collections Representative IIHandled all functions for authorized service provider accounts totaling $37.5 million in sales annually.Proactively handled requests for new external accounts, credit line increases creating internal accounts, refund checks, and clearing of open items to ensure timeliness toward servicer and customer satisfaction of electronic repairs.Fielded all customer requests and questions via phone calls, emails, and faxes in a timely manner to minimize delay of payment postings and release of part orders.Worked as a liaison between customer service, warranty department, and authorized service providers to resolve credit and claim issues, and negotiate service provider status. Expedited collection calls, negotiated payment arrangements to make impact transparent to external customers, and ensure the release of part orders.In nine months reduced the collection portfolio to show a decrease in days of past due outstanding to an average of forty-two days. Show less

Led a team of 3rd party collection associates to meet company and client quality expectations and collection goals.

Managed five teams of collectors and supervisors to exceed business objectives in revenues collected, and quality standards performed.

Lead teams of twenty to thirty collectors to meet goals and objectives set by the business.Lead, coached, and mentored teams of collectors to meet business goals in a variety of departments. These departments include early stage to write off account portfolios and special handling initiatives. Wrote and administered performance reviews, mad e recommendations for merit and promotional salary actions.Conducted annual review assessments of best practices to make changes and… Show more Lead teams of twenty to thirty collectors to meet goals and objectives set by the business.Lead, coached, and mentored teams of collectors to meet business goals in a variety of departments. These departments include early stage to write off account portfolios and special handling initiatives. Wrote and administered performance reviews, mad e recommendations for merit and promotional salary actions.Conducted annual review assessments of best practices to make changes and enhancements to processes and strategy.Lead a team of collectors and supervisors on a three month project to implement new collection strategies across phases of collections and across multiple collections sites. Show less

Received incoming calls, resolved account delinquencies. Solely responsible for handling escalated calls from collectors, resolving customer complaints and issues, using resources and tools outside of my realm of responsibility as needed.Exceeded collector dollar collected goals consistently on a monthly basis. OTHER RELEVANT EXPERIENCEManaged a team of collection agents in a third party collection agency (Encore, RMI, 2008). Client and business objectives were exceeded… Show more Received incoming calls, resolved account delinquencies. Solely responsible for handling escalated calls from collectors, resolving customer complaints and issues, using resources and tools outside of my realm of responsibility as needed.Exceeded collector dollar collected goals consistently on a monthly basis. OTHER RELEVANT EXPERIENCEManaged a team of collection agents in a third party collection agency (Encore, RMI, 2008). Client and business objectives were exceeded each month, and monthly bonus payout was awarded. Analyzed credit bureau report.Knowledge of FDCPA, FLCA, Regulation of consumer credit, and Privacy and Solicitation Laws.Resolution by settlement of balance.Facilitated floor, staff, supervisor, best practices, and informational meetings for all audiences.Delivered presentations of processes, practices, compliance, satisfaction results and policy to appropriate audience. Participated as a team member of the implementation and training of new and upgrades to systems software's, including pre-testing for obstacles. PROFESSIONAL DEVELOPMENTStage One for Managers, Managing & Coaching for Premier Performance, Talent Management, Interviewing Workshop, Superworker to Supervisor, Call Management System (CMS), Workforce Management - timekeeping, Online Recruiting, Franklin Covey Time Management, Leading Negative Change Show less