Sandra Stephens Email & Phone Number

Remote

Greater Salt Lake City Area

• Manage a high-volume of customer calls and emails.
• Address escalated customer concerns and complaints in a professional and timely manner.
• Ensure customer comments are properly investigated and documented according to company policy and standards.
• Train and mentor new employees
• Oversee department training material to ensure compliance with company policy and procedures.
• Conduct monthly staff meetings

Ogden

• Supervise customer-service team of 8 employees
• Recruit, hire and train staff
• Respond to customer inquiries, complaints and suggestions through various social media platforms such as Google and Facebook.
• Resolve customer and employee conflicts in a positive and efficient manner
• Monitor employee/customer interactions to ensure high quality service
• Coach and develop employees to meet and exceed KPI’s

• Answer incoming phone, email and chat requests
• Assist customers with vacation and financial services
• Resolve customer-complaints in a friendly and efficient manner.
• Train and develop new associates.
• Organize team meetings and company events.