Sandra Thibodeau Email & Phone Number

Nashua, New Hampshire, United States

Validates and processes purchase orders submitted by domestic and international customers, including contract review, customer notification of issues, response to all customer and account manager inquiries, expediting, order tracking. Interacts with manufacturing, various service groups, marketing, finance, engineering, sales and shipping to resolve all issues, coordinate special requests and gain approvals. Handle customer complaints, provide appropriate… Show more Validates and processes purchase orders submitted by domestic and international customers, including contract review, customer notification of issues, response to all customer and account manager inquiries, expediting, order tracking. Interacts with manufacturing, various service groups, marketing, finance, engineering, sales and shipping to resolve all issues, coordinate special requests and gain approvals. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.* Keep records of customer process, customer accounts and file documents in the Worthen database* Follow communication procedures, guidelines and polices* Run open order reports and resolve any problem orders.* Resolve back-orders and update customers by monitoring and chasing Operations and/or Procurement on product delays.* Process RMA’s (Return Material Authorizations) to issue refunds/credit notes or compensation to customers to agreed values as determined by the Manager.* Maintain new account information* Ensure that the company processes for Warehouses and the supply chain from other sources are followed in line with set guidelines as determined by the Operations team. Show less

Deven, Ma

Front line of communication with customer account management. Responsibilities including but not limited to gathering and prioritizing product orders, forecast, shipments, and risk builds via customer requirements. Worked closely with quality control, shipping, accounting, product management and planning departments to communicate logistics issues and customer related information.Skills:• Process Customer complaints • Create Engineering Change orders (ECO's) to conform to… Show more Front line of communication with customer account management. Responsibilities including but not limited to gathering and prioritizing product orders, forecast, shipments, and risk builds via customer requirements. Worked closely with quality control, shipping, accounting, product management and planning departments to communicate logistics issues and customer related information.Skills:• Process Customer complaints • Create Engineering Change orders (ECO's) to conform to customer requirements for all customer products.• Receive, process and maintenance of customer retail and sample production orders. • Expedite order details to production planning department for scheduling.• Answer customer inquiries related to orders, update customer with order confirmation, and fax/email shipment details as needed.• Support Product Managers in handling agreements, quotes, orders and customer related activity.• Coordination of NCMRs, Customer complaints, and Waivers to documenting in Quality system.• CISCO calls – Return patient calls and managed the Website – Updated Lot numbers, Lot ranges, Expiration dates and Meter types. Show less

Nashua, Nh

Logistics/Shipping Manager providing leadership and direction to the warehouse/shipping department in areas of responsibility including administrative, shipping, receiving, quality, safety and environmental. Skills:• Manage all shipments and documentation for domestic and international shipping.• Coordination of the shipping schedule, in-house distribution and outside contractors to ensure timely and accurate receiving of all products and outgoing shipments.• Ensures all… Show more Logistics/Shipping Manager providing leadership and direction to the warehouse/shipping department in areas of responsibility including administrative, shipping, receiving, quality, safety and environmental. Skills:• Manage all shipments and documentation for domestic and international shipping.• Coordination of the shipping schedule, in-house distribution and outside contractors to ensure timely and accurate receiving of all products and outgoing shipments.• Ensures all transactions are recorded timely and accurately, to reflect a correct inventory position.• Verify and keep records of incoming and outgoing shipments: monitoring and identifying information of counts and weights to verify information against bills of lading, invoices, orders, or other record Show less

• Implement QA in accordance with audits and products and processes.• Direct and conduct things in accordance with all required standards, including ISO 9001 and other required customer requirements.• Audit and monitor quality requirement in accordance with the company quality assurance policies and customer specifications.• Initiate Non-Conformance reports (RMA) as required. • Perform accurate mechanical, physical and visual inspection of raw materials, components, and… Show more • Implement QA in accordance with audits and products and processes.• Direct and conduct things in accordance with all required standards, including ISO 9001 and other required customer requirements.• Audit and monitor quality requirement in accordance with the company quality assurance policies and customer specifications.• Initiate Non-Conformance reports (RMA) as required. • Perform accurate mechanical, physical and visual inspection of raw materials, components, and sub-assemblies, as per inspection plan and specification requirements.• Perform material kit audits to ensure accuracy and integrity of the kitting process. Show less

Studies In Accounting, Computer Technology, And Mechanical Drawing

Education record

Certificate, Dot Hazmat & Waste Transportation

Certified to offer hazardous materials, including hazardous waste via ground transportation. Expires 1/2024