Sandra Toler Email & Phone Number

Hermitage, Tn

Residential Real Estate Agent working with both Buyers and Sellers. Confer with escrow companies, lenders, home inspectors and pest control companies to ensure terms and conditions of purchase agreements are met before closing dates. Prepare Marketing plans to promote sales Coordinate property closing, oversee signing of documents and disbursement of funds. Interview clients to determine property needs. Prepare legal documents such as Representation contracts, Purchase agreements, closing statements deeds and leases.

Nashville, Tn

Supervised and Managed Quality Assurance, Training and Call Center Admin Support departments within the Customer Support Division of the largest medical clearinghouse in the nation..TRAINING:Oversee the operations of all classes taught by seven trainersConduct course approval meetingsIdentify and approve department Training needsAnalyze effectiveness of TrainingMaintain budgetsQUALITY ASSURANCE:Manage the operations of the QA department consisting of 3 Quality Assurance Representatives coordinating with 8 to 10 department supervisors.Maintain Click 2 Coach Quality System.Prepare and present Monthly Quality Analysis and trends by business area.ADMINISTRATIVE SUPPORTSupervise and manage three associates who were responsible for daily/hourly scheduling for over 90 Call Center representatives and reporting of Service Levels.Lead many events conducted by the Community Service and Company Spirit Committees

Nashville, Tn

Total Responsibility for Customer Care Services in supporting pre-paid calling cards and Virtual Office (an enhanced business service telecommunications product)Managed 10 Call Center Associates.Responsible for system platform including testing for platform updates and company training on system changes

Brenwood, Tn

Direct the operations of the company Cusotmer Service Department handling esalated issues from stores and call center.

Bachelor Of Arts (B.A.), Criminal Justice And Corrections

Criminal Justice/Police Science

Education record

Activities and Societies: Band 4 years Majorette 4 years, Solo Twirler Senior Year School Newspaper and Annual