Provide thorough technical problem resolution for customers.Perform software/hardware installation, maintenance and troubleshooting.Offer online systems evaluation and social media set-up, issue resolution and strategic planning.Provide computer training on software and hardware use.

Evaluated and maintained technologies for various audiences across multiple platforms.Selected and secured online technologies for programs; implemented and managed those technologies.Trained staff and administrators on various system usage.Responsible for implementation and maintenance of the organization's website. Created, managed, and developed website content to ensure ease of use, accuracy and consistency of website content for proficient marketing.Facilitated the development of an immersive 3D virtual tour of the campus using 360 degree video capture.Created simple web ready graphics for online campaigns and initiatives using Illustrator and Photoshop.Monitored web traffic, generated reports to analyze and assess website performance to ensure effective use of website.Established consistent branding and promoted SEO to increase traffic. Performed troubleshooting and design resolutions for website malfunctions and issues.Managed multiple database systems, including data flow between data systems.Established data guidelines and audited data to ensure accuracy and consistency of data. Created and supported custom database reports, queries and exports. Interfaced with database technical support to troubleshoot and resolve technical and operational issues.Installed, converted and upgraded comprehensive student server-based SQL database.Configured and administered security roles and user security.Responsible for the development, implementation and maintenance of the email distribution systems.Developed and designed email campaigns, including graphic design, for various targeted audiences. Implemented email reporting tools to gather email campaign statistical data and analyze data. Analyzed data for program development. Hardware/software installation and maintenance.

Created custom designed websites and web graphics.Developed and edited technical product descriptions and guides for customer distribution.Researched and evaluated concepts for Internet business development and created print and online marketing materials.Maintained direct client sales related contact in order to develop and maintain client-base.