Sandra Wallace Email & Phone Number

Australia

Perth, Western Australia, Australia

Perth, Australia

Managed Major Customer Accounts, developing and maintaining customer relationships, supported Sales Teams, processed Customer web-based orders, responded to customer queries Selected Achievements: Effectively communicated with customers about a change to their delivery days to streamline internal operational efficiency. They accepted the change and organised their business needs and staffing for their delivery day, improving their own efficiency.Contributed to toolbox meetings across Customer Service, Inventory, Replenishment, Pickers, Despatch and Transport teams resolving any process breakdowns, ensuring that the customer experience was consistently a special one.Constantly exceeded customer expectations with completion of orders, ensuring that all products were received in good condition and on time.

Perth, Australia

Managed supplier Promotion Programs for Grocery/ Foodservice and General Merchandise categories, co-ordinated Monthly Catalogue for print sign off as per strict timelines, prepared briefs for Graphic Artists to produce advertising material, assisted with Marketing objectives with Category Manager, participated in Supplier meetings for sales and opportunities across various categories, assisted Category Manager in selection of merchandise Selected Achievements: Developed a step-by-step check-back system to manage preparation of marketing brochures, ensuring all errors were picked up across multiple stakeholder reviews, achieving zero content errors in final brochures produced.Organised annual customer expo showcasing products and offering customer discounted sales by engaging suppliers, managing supplier order forms, area placements, supplier name badges, instore signage, website advertising and customer communication as well as preparation of 8-page brochure. Expo successfully engaged web- and country-based customers and suppliers, building strong personal relationships with staff, enhancing overall relationships.