Take hotline phone calls, determine needs of the caller and answer questions or escalate as needed.- Contact property owners regarding available apartments.- Create buildings and units if not in Siebel.- Prepare packages for scanning and finalize rental processes in Siebel.- Process voucher extensions.- Resolve Applicant and Tenant related issues.- Communicate with outside agencies to ensure and expedite the rental/transfer process.- Ensure accurate and timely responses to inquiries.- Create and process payment adjustments.- Serve as the primary point of contact for property owners, case managers, and the voucherholders during the lease-up process.- Review rental and transfer packages submitted by voucher holders.- Maintain data related to property owners and brokers, available units, and client interactions.- Process Rental Packages- Administrative duties

Hire, train, and supervise site staff and oversee overall maintenance of the property. Collect rent and maintain computer records; Follow-up delinquent accounts and pursuecollections in accordance with established procedures. Conduct property inspections Complete income verification to ensure eligibility with government regulations. Handle the financial operations of the property. Ensure compliance with Department of Housing and Urban Development ("HUD") rulesand regulations. Ensure compliance with laws and standards that apply to property management, such asFair Housing Laws, Landlord-Tenant Laws, OSHA Standards, local and state buildingcodes. Monitor expenses to ensure spending is within guidelines. Maintain tenant files and related documentation regarding continuing eligibility andadjustments. Show vacant apartments utilizing professional marketing procedures. Address resident concerns in a professional manner.

Hire, train, and supervise site staff, ensuring the effective maintenance of the property.- Manage rent collection, maintain accurate records, and follow up on delinquent accounts in accordancewith established procedures.Perform property inspections to ensure compliance with HUD rules and regulations, as well as localbuilding codes.- Complete income verifications to determine eligibility for government programs.- Oversee the financial operations of the property and ensure expenses stay within budget.- Maintain tenant files, ensuring continued eligibility and timely adjustments.- Market vacant apartments professionally and show units to prospective tenants.- Address resident concerns and resolve issues in a professional and timely manner.

Access Control• Complete New Client Psycho-socials, Assessments, and Intake Packages.• Investigate and resolve client grievances.• Proficient In CARES system (Data Base for Homelessness)• Provided emergency assistance to residents as needed. • Developed and conduct New Client Orientation Program.• Developed Recreational events/ shows for clients.• Ability to prioritize and manage multiple assignments.• Ability to work with diverse groups as part of a team and/or independently

Assist in property inspections in order to assure adherence to established standards.• Manage accounts receivable, accounts payable and cash to meet all obligations timely• Ensure compliance with all government, state and local regulations such as the Federal Fair Housing Act.• Assist in completing income verifications to ensure eligibility with government regulations, and all necessary paperwork on an annual basis and as needed for certification and re certification.• Prepare and maintain complete and general office files.• Compose and type all correspondence and documents; Answer phones and greet tenants in a professional manner.• Maintain professional communication with residents, applicants, employees and vendors.

Complete New Client Assessments, Register clients and complete Intake Packages. Provided emergency assistance to residents as needed. • Monitor building safety. Participates as part of the support team for residents.• Provide Reception of visitors and Staff, security rounds, and other designated functions. In the absence of a driver, drive facility vehicle for transportation of clients.

Deliver mail to mailboxes, receptacles, and other designated areas• Retrieve outgoing mail from businesses and residences• Collecting of monies for COD’s (Cash on Delivery) as well as mail marked “postage due”• Obtain signatures from customers for all mail that is registered, insured, or certified• Lifting, carrying, and delivering heavy bags of mail as well as packages of all sizes and leaving notices for packages that are undeliverable