Sandra White Email & Phone Number

Belfast, Northern Ireland, United Kingdom

Development of plans/processes to maintain business performance and to meet financial and non-financial reporting requirements.Provide effective support and advice to senior management and Board members.Corporate governance including the development of business plans and project management.Development of business case and governmental procurement processes.

Belfast, Northern Ireland, United Kingdom

Management of large, diverse, change delivery resource pool (c250 global resources: permanent, temporary, 3rd party contractors)- Workforce Planning: resource allocation to mandatory/strategic programmes to meet business and colleague needs, strategic demand planning & gap analysis- Headcount Management: end to end recruitment (role profiling, selection, interviewing, onboarding), succession planning, retention & leavers management- People Development: creating, developing and managing development activities via skills gap analysis, creating learning journeys, coaching and mentoring- Communication & Engagement: manage and deliver team plans, support senior leadership re team messaging and meetings and engagement survey actions, organising community events- People Issues: management of team HR issues, grievances, leave, payroll, sickness, experienced user of Workday - Reporting: executive reporting, headcount and financial reporting, risk management, managing team operating rhythm - Performance Management: line management (coaching, 1-1 reviews, feedback, development planning), oversight of team performance processes (objective setting, management calibrations, pay and bonus allocation, underperformance management)- Relationship Management: engagement with suppliers (recruitment agencies and consulting houses including oversight of Fieldglass processes), cross divisional stakeholder management and engagement via resource forums - PMO: creating processes and operating rhythm, support change delivery programmes re Planview reporting, milestone and RAID management, financial management, business case preparation, governance and records management- Voluntary Redundancy: support delivery of VR programme including communication planning and delivery, scenario planning, colleague support, off boarding activities - Business Closure Programme: planning and resourcing multi-divisional global teams on multi-year strategic programme to close banking business.

Belfast, Northern Ireland, United Kingdom

Support change delivery resource pool on HR and people issues- Write and deliver team communications, including procedures, training material and cultural messages.- Recruitment administrator activities, including on/off boarding, interview scheduling, induction training- Systems access management- Resource demand/supply analysis and resource allocation to projects, with ongoing communication with all stakeholders- Support people development activities, including oversight of skills gap analysis and roll out of learning journeys- Oversee absence management and line management processes and provide all relevant reporting- Build and launch professional external accreditation learning journeys for Change team

Belfast, Northern Ireland, United Kingdom

- Deliver change re new products and processes, following end to end project lifecycle - Stakeholder engagement, plan and milestone management, RAID management, secretariat for governance meetings- Focus primarily on business requirements gathering, building and delivering training and communications plans for colleagues and customers - Projects included large scale business integrations, new retail banking products, new telephony sales business, and complaint handling

Belfast, Northern Ireland, United Kingdom

- Managing customer telephone sales and service environment, organising workflow, ensuring sales and service SLA standards met- Team compliance- Coaching and supporting team with customer queries, technical, service of sales issues and escalated complaints

Belfast, Northern Ireland, United Kingdom

- Provide financial advice (banking, pensions, insurance, investments) to high net worth clients- Make verbal and written recommendations based on needs, whilst meeting regulated compliance requirements - Developing relationships with customers and colleagues- People management, sales coaching

Belfast

- Grow new mortgage business through branch, intermediaries and existing customer base by developing new mortgage products and pricing, designing and delivering promotional activities and training and building a retention policy- Managing team responsible for process from application to drawdown of funds, managing customer complaints

Belfast, Northern Ireland, United Kingdom

Business case preparation and design re new strategic programme

Dublin, County Dublin, Ireland

Providing independent financial advice to clients

Belfast, Northern Ireland, United Kingdom

HR activities including recruitment and resource administration

Northern Ireland, United Kingdom

Bank teller, customer service and sales