Hope Center is a non-profit organization that has been serving the basic needs of financial assistance, food, and clothing in Waukesha County for more than thirty years.All of our programs are based on the needs that are recognized in our communities. We believe that helping people with their basic needs is essential for them to have dignity and respect in their lives.

I was responsible for the management of the Domestic and International Inside Sales team. Details of this job included the following primary responsibilities:• Oversee the collection of application information from customers and sales managers. • Set standard processes and procedures for organizing work with internal resources in the company. • Ensure that all conversations, contacts, quotes and application details are properly documented within CRM. • Obtain deeper level of… Show more I was responsible for the management of the Domestic and International Inside Sales team. Details of this job included the following primary responsibilities:• Oversee the collection of application information from customers and sales managers. • Set standard processes and procedures for organizing work with internal resources in the company. • Ensure that all conversations, contacts, quotes and application details are properly documented within CRM. • Obtain deeper level of heater application information from customers, channel partners, and sales managers. • Ensure that all customer quotes are professional, detailed, and organized. • Set standards to ensure that all the needs of the customer and channel partners have been met. • Identify and quantify staffing needs within the Inside Sales team. Establish and administer new hire training.• Act as the first point of escalation for ISRs for all customer questions and issues.• Ensure that ISRs follow up on status of proposals and orders to ensure they are moving through the sales process. • Set performance standards and goals for Inside Sales Representatives. Provide performance feedback and conduct annual reviews. • Regular reporting to VP of Sales. Show less

I was responsible for all cycles of customer service which included providing administrative, marketing, clerical, and project support to the Sales Engineers and Sales Managers. I created proposals, managed quotes, ran samples, and coordinated other items when outside sales staff was traveling. I maintained reports for the sales team and supported the sales team to answer their questions related to customer inquiries. I was responsible for processing all change orders and engineering drawing… Show more I was responsible for all cycles of customer service which included providing administrative, marketing, clerical, and project support to the Sales Engineers and Sales Managers. I created proposals, managed quotes, ran samples, and coordinated other items when outside sales staff was traveling. I maintained reports for the sales team and supported the sales team to answer their questions related to customer inquiries. I was responsible for processing all change orders and engineering drawing releases. I assisted in the export sales process by reviewing customer POs, drafting proforma invoices, and coordinating with our shipping department and shipping forwarders. I assisted in achieving sales, profitability goals, and customer satisfaction goals. Show less

I studied company profile and operations to understand the marketing and service needs. I conducted marketing research to identify industry trends and commercial opportunities, developed and implemented a marketing strategy according to customer objectives and budget, and used my customer service knowledge to ensure that each customer had a good experience.

I designed regional and local programs to promote the sale of aftermarket consumables for high-tech analytical instrumentation in multiple markets. I was responsible for managing the inbound and outbound program aspects of new product launches and current product demand generation within North America. I provided key metrics and reports to key stakeholders. I managed events and follow up communications. Collaboration with global product managers and the regional sales channel was key in order… Show more I designed regional and local programs to promote the sale of aftermarket consumables for high-tech analytical instrumentation in multiple markets. I was responsible for managing the inbound and outbound program aspects of new product launches and current product demand generation within North America. I provided key metrics and reports to key stakeholders. I managed events and follow up communications. Collaboration with global product managers and the regional sales channel was key in order to define marketing strategies, plans, and targets for our $150M/year portfolio. I monitored and analyzed related competitive information, market research, and customer data to facilitate effective program development. Show less

I led a remote technical support team of 25 field service engineers, an operating manager, and two workload administrators in 11 states in multiple markets to ensure a profitable, sustained business. I fostered an environment in which customers enjoyed high levels of service and employees were motivated to deliver top performance. Understanding and meeting customer needs through the optimization of services and provision of effective training and delivery processes led to a profitable district.

I supported customers for on-site installation, maintenance, and repair of gas chromatography and mass spectrometry instrumentation complete with the appropriate software solutions. I also utilized consulting skills to improve customer satisfaction by proactively advising customers on application and methods to help them achieve improved scientific results and efficiency in their lab.

I managed the semi-volatile sample prep technicians. I was also responsible for performing gas chromatography/mass spectrometry (GC/MS) data analysis and testing support in an environmental analytical chemistry laboratory. I performed GC/MS data processing, sample preparation, operation of GC/MS instrumentation, and accurate compound identification.