Sandra Wright Email & Phone Number

Perry, Ga, Us

• Support internal systems and users within the Watson Weather and Media infrastructure.• Provide network infrastructure support and set up DNS, and DHCP entries.• Provide network infrastructure support for Cisco VPN and F5 VPN access.• Provision OKTA Single Sign On for end user system access to applications. • Respond to internal monitoring alarms and alerts utilizing Datadog, Catchpoint and New Relic applications.• Provide escalation to WebDev and DevOps engineering teams via ServiceNow and Jira.• Onboarding and Offboarding of all users to Watson Media and Weather domain.• Use intermediate to advanced logic and knowledge to solve system and network problems.• Work in agile environment.

San Antonio, Tx

Network System Administrator - Professional Program/Certifications

Atlanta, Ga

• Responsible for providing Tier1/Tier2 level support for problems regarding VOD systems outages.• Worked with: Aspera, AWS, Elemental Cloud transcoding.• Jira Knowledge Base• Provided diagnostic and support for Sun/IBM/HP/Dot Hill/EMC servers/storage arrays.• Troubleshoot, analyze and provide pertinent data to Telecommunication Companies regarding any issues with content distribution.• Provided support for Linux, Unix, and some Windows servers.• Formalize Method of Operations for resolving customer issues.• Utilize Netcool Monitoring tool for alerts in monitoring customer’s systems.• Document client complications and resolutions in BMC Remedy and Service Support Management Tools.• Manage Oracle database on multiple systems as well as database manipulation.• Responsible for VOD systems hardware replacement using Oracle Support, HP, Zensar and SGI in tracking hardware replacement implementation. • Responsible for completing special projects assigned by NOC Management.• Perform Linux Operating System Installations, Upgrades, Patches, Monitoring, Tuning & Troubleshooting for VOD and other Video Application Services.

Duluth, Georgia

• Monitored, diagnosed and troubleshoot Clearleap’s ClearPlay and ClearFlow video solutions from ingest to distribution from cable programmers to cable and satellite providers.• Manage TV Everywhere user’s accounts.• Monitored Elemental Conductor and Amazon Web Services cloud technologies. • Performed accurate and real-time investigation and triage of infrastructure alerts.• Isolate software and hardware issues on a Debian Linux Server Platform.• Utilized line command interface or GUI in troubleshooting efforts; provided and suggested resolutions for possible or potential issues.• Assisted cable programmers distributing video assets to cable and satellite providers.• Demonstrated ability to build relationships with cross-functional teams. • Worked with Engineering and Software Developers to expedite the resolution of a customers’ outage of services within the market.

Alpharetta, Ga

• Manage 24 X 7 global computer operations and system management activities in a global computing data center facility.• Performed nightly system maintenance on TPFOZ & TPF Test Systems (i.e. mounting ALT, RTA and RTL tapes to ensuring proper switching of tapes).• Monitored TPF Production to ensure vendor (Pegasus, Travelport, Expedia, etc.) accessibility.• Communicated with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.• Performed nightly maintenance on MVS mainframes ensuring that the DB2 regions and HSM regions are recycled in order that the nightly batch jobs are processed accurately.• Provide technical support through IPSoft ticket notifications and communication with customers. Average call volume of 200 calls per shift, escalation and closure of completed tickets.• Monitor open systems (Linux/Unix) via CA Work Load Automation; processing of jobs ensuring efficiency and accurate processing.• Facilitate production outage bridge calls for system performance issues; provide technical assistance to staff.

Norcross, Ga

• Assisted with formatting of Crystal Enterprise 7.5 reports and QA testing of reports in SAP Business Objects.• Worked with Seagate 3.1 reports in migrating over to Crystal Enterprise/Business Objects environment.• Provided support in the reporting environment Seagate, Crystal Enterprises and (BOXI) Business Objects XI.

Norcross, Ga

• Setup user accounts within the Salesforce ticketing environment.• Worked in the Linux and Windows based OS.• Senior technical consultant responsible for reporting and remediation of Level 1 and II protocols for GL accounts, iExpense reports and notification alerts.• Assisted in the setup of user timecards and other system modules through the Oracle platform.

Duluth, Georgia

Alpharetta, Georgia

• Ran daily Crystal Reports using data extracted from SAP Database based upon customer’s criteria.• Scrutinized data for accuracy and also compiled statistical analysis and data trends reports to management.• Performed QA testing on pre-production applications.• Tracked incidents and resolutions with Remedy.• Maintained client’s data to include financial records in SAP.

Norcross, Georgia

• Monitored production environments and responded to system alerts.• Monitored and worked with clients/3 party vendors to facilitate data transmissions.• Monitored systems for efficient operation and system availability, IPL Mainframes.• Worked with clients and other business units to achieve established SLA(s).• Identified opportunities for system automation and process improvement.• Provided information in a clear, concise and quick manner to on-call support.• Provided and received cross training from immediate support team.• Created Lotus Notes accounts.• Created tickets from alert messages.• Analyzed events, triages and escalated using established best practices.• Worked across several teams to restore services rapidly during service interruptions.

Alpharetta, Georgia

• Provided technical support to UPS Global customers, ensuring that customers’ SLA agreements were met.• Documented all systems changes and updates through Change Management system.• Coordinated new deployment and releases with the DBA team for weekend release outages.• Deployed/staged codes for new and upcoming releases within Team Track and Version Manager.• Provided support in the Reporting environment Seagate, Crystal Enterprises & (BOXI) Business Objects XI.• Monitored incoming and outgoing e-commerce data flow (B2B, EDI, Biz Talk and MQ).• Created and ran SQL queries & stored procedures in Oracle 11i, 9i & SQL database.• Verified data file integrity (XML and Flat files).• Performed administrative functions with the following business tools: Toad, PL/SQL Developer version 7.1.5.1398, XML Marker, Putty, Oracle, and SQL Server 2005.• Centralized training materials, knowledge base and other team-related documents in SharePoint for customer and management visibility.• Administered WMS, Exceed, PKMS, GWS.• Used BMC alerts to monitor servers and network status.

Alpharetta, Ga

• Provided training for the new hires.• Monitored various computing platforms such as UNIX, AS400, NT and applications such as PeopleSoft.• Trained in VOIP.• Monitored and maintained control of all Billing Operations.• Tracked to ensure all Service Level Agreements (SLAs) were met.• Generated trouble tickets when appropriate, using the Keystone Remedy Ticket software application.• Took Lead role in the absence of the manager.

Dunwoody, Georgia

• Provided leadership and mentoring to junior personnel on staff.• Monitored, analyzed and resolved Robot/Save backup issues in an AS/400 environment with over 30 systems running OS/400 V5R1 operating system software.• Assisted with Active Directory to track virtual machines within the company/data centers.• Assisted in the installation and configuration OS/400 upgrade software and 3rd party system software.• Functioned as the Lead Analyst on Operations special projects.• Assisted with the relocation shutdown of various Data centers and worked directly with the Disaster Recovery team.• Lead Tape Librarian for tape management.• Coordinated all deliveries and pickup of the companies data and tape media from the off site storage facility.

Bachelor Of Applied Science (Basc), Technical Management, Project Management

Six Sigma - Green Belt Certification

Associate Of Science (As), Computer Network Security

Activities and Societies: National Technical Honor Society, Co-Founder & Secretary of AITP; Duluth Student Chapter

It Professional, Network Systems Administrator

Associate'S Degree

Associate'S Degree, Computer Network Security