Sandra B. Email & Phone Number

Carteret, Nj, Us

New York, Ny, Us

• Assisting with Capital reporting, Basel III Endgame and SCCL reporting requirements under Project Fast Forward • Responsible for taking notes and action items during meetings to distribute to stakeholders • Assist with preparing status updates and project planning for stakeholders and program office • Software: Jira, BID Tool, HUB, Microsoft Office, Outlook, Slack, Webex

Santa Clara, California, Us

• Lead, managed and developed a team of 40- 70 associates • Monitored daily rates, productivity, quality and performance reports• Conducted daily site walks with staff to discuss operational or associate challenges to improve quality • Lead daily startup meetings at the start of shift and after lunch• Collaborated with management team throughout shift to monitor headcount, performance, inventory • Developed inbound area manager onboarding guide

Santa Clara, California, Us

• Received and prepared inventory for delivery• Used technology like smartphones and handheld devices to sort, scan, and prepare orders• Viewed prompts on screens and followed directions for tasks• Built, sorted, and transported pallets and packages• Received truck deliveries

• Tracked and communicated project status and milestone delivery to key stakeholders using enterprise program management tools and techniques in alignment with corporate change and project management framework.• Assisted with daily and weekly communications with C-Suite executives, PMO Partners, and cross-functional departments to ensure transparency and alignment with project goals.• Partnered with Project Managers on all PMO governance requirements, ensuring projects adhered to best practices and standards.• Collaborated with central PMO teams and program leaders to drive effective results and foster a culture of excellence in project management.• Facilitated routines to support project delivery, including kick-off meetings, status reviews, stakeholder meetings, and change control processes.• Managed risk proactively, identifying potential issues and implementing mitigation strategies, while ensuring strict compliance with enterprise standards.• Assisted in managing TeamHQ status updates for EAE team members, promoting effective communication and transparency within the organization.

Jersey City, New Jersey, Us

• Led and facilitated cross-functional initiatives, driving progress on key organizational goals.• Developed comprehensive project plans to effectively monitor and track the progress of marketing campaigns, ensuring timely execution and delivery.• Coordinated internal resources and managed relationships with third-party vendors to ensure seamless project execution.• Successfully conceptualized and created gifting products for special occasions, including Easter, Mother's Day, and Father's Day, leading to increased sales and customer engagement.• Utilized Asana as the primary project management tool to manage project timelines, tasks, and team members, ensuring alignment and efficient communication.• Proficiently employed various software tools such as Slack, Asana, Jira, and Google Suites to streamline project workflows and enhance team collaboration.

New York, New York, Us

• Collaborated in annual budgeting, planning, and tracking of funding sources allocated to various programs.• Monitored quarterly contributions mandated by businesses, ensuring compliance.• Assisted in the preparation and submission of annual Executive Committee documents for program approval and associated funding.• Provided on-site assistance and project coordination with NYCEDC contractors and other service providers.• Managed procurement of maintenance supplies, tools, and equipment, including the review of invoices and preparation of payment requests.• Proficiently used software such as Concur and Microsoft Office for financial tracking and documentation.Key Accomplishments:• Developed and meticulously maintained daily, monthly, and seasonal maintenance protocols, guaranteeing the physical condition and appearance of assigned properties.• Offered problem-solving and comprehensive project management support to the Quality of Life (QOL) Unit and Operations Department.• Served as President of the Employee Resource Group, "Elevation," facilitating company-wide events, collaborating with the DEI department for cultural events, and leading bi-annual off-site team meetings.

New York, Us

• Led IT CF&T WMS Project Scope: Orchestrated the implementation of Warehouse Management Systems (WMS) across 40 field operation locations in the United States and Canada. This encompassed coordinating appointments for cabling, WMS hardware, and A/V installations with vendors and subcontractors, ensuring seamless project execution.• Project Management: Maintained project status and updates using Smartsheets and Monday.com, facilitating real-time communication and collaboration within the team.• Team Leadership: Spearheaded bi-weekly IT CF&T team meetings, providing direction, clarifying objectives, and fostering a collaborative work environment. Offered weekly updates, identified potential delays, and celebrated project accomplishments.• Time Clocks Installation: Managed the successful installation of time clocks within the US and Canada. This involved location coordination, effective communication between field operations locations, and vendor liaison.• Task and Project Management: Utilized Asana to efficiently manage tasks and projects, ensuring that deadlines were met and project milestones achieved.• Software Proficiency: Demonstrated proficiency in various software tools including Monday.com, Smartsheets, Slack, Google Office, Confluence, and Asana to streamline project management and communication.

New York, Ny, Us

•Tackled an array of customer issues i.e., billing, shipping issues, processing orders, and updates to account.• Coordinated with CX Management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams.• Identified customer trends in real-time and communicated to the CX management team.

New York, New York, Us

• Processed online and in- store orders.• Aided in all departments upon request i.e., Women’s, Men's and Crew Cuts • Knowledge of products and company promotions.• Ensured products were available to the customer and represented in a compelling way.• Ensured store is consistently recovered and customer ready everyday meeting brand standards on the sales floor and back-of-house.• Available to help customers navigate looks and ideas.• Assisted with stock, inventory check, and merchandising.

• Personnel Management: Spearheaded the recruitment and onboarding process, responsible for hiring all field personnel, ensuring a highly qualified and efficient team.• Logistical Expertise: Orchestrated daily routing operations for the southern Manhattan region, meticulously managing installations and go-back appointments, resulting in streamlined workflows.• Operational Enhancement: Played a pivotal role in optimizing operational systems, processes, and policies, facilitating smoother day-to-day operations and ensuring the highest level of service delivery.• Cost Reduction: Successfully implemented a comprehensive parking ticket management process for all personnel, leading to a substantial reduction in parking ticket expenses.• Performance Oversight: Maintained a sharp focus on technician performance, ensuring all team members consistently met and exceeded installation goals set by Citi Connect and Time Warner.

Philadelphia, Pa, Us

• Dispatched technicians for installations and service appointments throughout Comcast footprint • Rescheduled and assigned jobs to in-house and contractor technicians.• Monitored daily progress of technician’s workloads, made adjustments to routes to accommodate company needs. • Provided appointment management i.e., running late calls to technicians, providing estimated time of arrivals and reschedules.• Inputted customer accounts data, and notations into systems i.e., CSG, Vision, Mdocs, Einstein

Tulsa, Oklahoma, Us

• Engaged and supported individuals in career advancement training and helped facilitate re-engagement with MSG upon completion of training in person and on the phone.• Helped newly employed individuals retain employment, explore various career paths, and pursue opportunities to advance their careers.• Identified training needs on an ongoing basis for MSG clients to retain employment and advance in their careers.• Communicated regularly with employed MSG client base to promote MSG services and maintain customer relationships.• Conducted workshops to build candidates' skills and improve their chances of advancement.• Tracked and recorded progress towards employment, retention, and advancement of customers using Salesforce database software.• Identified trends of retention in both training and employment.• The goal of the Re-engagement/Retention Specialist is to ensure participants remain employed for at least one year after receiving training through our job-readiness programs and securing employment. • Responsible for maintaining relationships with MSG clients and tracking their retention and advancement in employment according to established performance-based metrics. • Supported MSG clients - once employed - to advance in their careers and realize their overall career goals.• Maintained social media platforms - Facebook, Facebook groups, Company Website

Bethpage, New York, Us

• Acted as a point of contact for serving the Brooklyn area. • Maintained professionalism with internal and external customers.• Processed all aspects for Brooklyn contractor companies i.e., Identification packages, Material order requests, Monthly Chargebacks, and invoices.• Assisted in operational duties during leave of absence of Department Manager included i.e., Weekly Workforce planner, contractor complaints, Monthly metrics reports, sending out monthly reports to contractors i.e., Repeats, ETAs, Home Health Check, and Completion percentage for each company.• Assisted Brooklyn V.P and Director with handling corporate complaints, ordering office supplies, distribution of technician’s uniforms and with Nextel’s. • Knowledgeable of internal work processes, policies, and procedures • Submitted required referrals to Brooklyn Construction, OSP, and Design• Processed PAF for annual reviews Merit increases and department changes.

Bethpage, New York, Us

• Provided assistance to internal and external customers. • Assisted customers with troubleshooting over the phone for IO TV, Optimum Voice, and online services.• Processed customer requests for trouble calls, SROs, Change of Services, and Disconnections. • Handled a high volume of inbound calls on a daily basis. • Responsible for input and retrieval of information from various databases and applications i.e., DDP and IDA. • Remained current on changes in policies, procedures, pricing, and program services. • Provided floor assistance by answering questions, taking escalated calls, following up with customer callbacks, and assisting with trainee nesting program. • Received Bronze Award twice in 2008.