Sandra Brown Email & Phone Number

United States

Alexandria, Virginia

Career counselor working with career seekers open to explore career options, experienced professionals contemplating a career change, adults who want more!

Morning Star Batptist Church is a place where all are welcome to fellowship and to Give God the glory! There are many things to be said but most importantly the ministerial staff is growing and therefore so is the congregation. Come an join us for service any Sunday!

Greater Boston Area

• Developed a strategy for building an online presence through content and design.• Build upon existing connections and stimulated growth of the magazine within virtual communities. • Researched and determined the content to be used for various interests including and not limited to recipes, blogs, exercise tips and updated health news. • Integrated a consistent message for the magazine through the current social media tools.• Functioned as a key member of the editorial team dedicated to providing a first-class level of understanding about social media in a fast-paced but friendly environment.

The User Support Specialist/Data Steward will work in the firm’s information technology department. In addition to providing technical support to the firm’s users, the User Support Specialist/Data Steward is responsible for maintaining the integrity of some of the firm’s most critical data. Using Lexis-Nexis Interaction and the firm’s custom case management systems, the User Support Specialist/Data Steward will ensure the accuracy of firm contacts, provide support for firm marketing activities, and manage data on the firm’s clients.

• Provides customer support through telephone, email, and some in-person interaction. As needed, remotely connects to customer PC’s to perform troubleshooting.• Supports firm software, hardware, remote access, printing, and network connectivity issues.• Resolves the majority of customer issues at the first interaction. Troubleshoots customer issues by referencing personal knowledge, peer information, service management system, the IT Knowledgebase, Internet research services, and other resources. Provides technical advice and assistance to other Analysts in resolving customer issues.• Demonstrates sound judgment, yet creativity in providing workarounds to customer issues that cannot be resolved on first contact, while researching solutions that will resolve the core issue.• Follows defined process for escalation of issues non-resolvable in IT Support, but also practices good judgment in escalating issues for timely resolution when there exists no pre-defined process.

• Supervise the enrollment services helpdesk team, which supports enrollment software used by 1,400 clients. • Develop solutions and resolve client software problems in accord with company’s customer service policies. • Assist internal contractors to develop a work plan to repair malfunctioning software, following trouble-shooting protocol.• Serve as the primary liaison between Enrollment and Audit & Controls departments.• Identify patterns of errors in member transactions and coach team members to maintain quality control.• Supervise a staff of 5 associates.

• Conducted interviews and hired 12-member student staff to support campus-wide lab sites. • Supervised and trained student staff on the Information Commons policies and procedures of the Simmons College Technology Department.• Managed the Information Commons, which encompassed library and technology resources, an area consisting of over 60 computer stations and 12 software applications.• Maintained a 72K budget for the student worker payroll.

• Resolved staff, faculty, administrator and student software and hardware problems.• Evaluated user needs and recommended the appropriate Pottruck Technology Resource Center training courses. • Served as the coach for top administrators and new users in the Simmons projects with technology base.

Greater Boston Area

Ms, Communication Management

Political Science, Business Administration

Activities and Societies: Sophomore Student Government Rep, Vice President of Florence Luscomb Women's Center