Sandra Bustos Email & Phone Number

California, United States

San Francisco, CA, US

At Accelerate CLG, our mission is to empower companies to unlock customer revenue by focusing on delivering customer outcomes and creating experiences that drive customer loyalty. We partner with companies and organizations who are looking to:* Measure and optimize impact of their post-sales teams*Scale their customer success motions*Take c-suite.

Mountain View, California, US

Partnering with Dusty's Executive team on designing a winning Customer team that documents and delivers against customer outcomes.*Directly manage a cross-functional team including Customer Success Managers,Implementation Managers, Support, and Solution Consultants.*Oversee a our entire customer portfolio, driving successful onboarding, customer outcomes.

Redwood City, California, US

• Led a team of Customer Success Managers responsible ($7M under management) for customer outcomes, renewals, and generating CS Qualified Leads.
• Implemented a new renewal strategy that led to a 50-60% increase in Airkit's conversion rate from annual contracts to multi-year contracts.
• Collaborated cross-functionally to launch Airkit's Voice of Customer Program which included an inaugural Customer Advisory Board.
• In Q4 2022, CSM and AE teams jointly drove 80% of Airkit's growth from existing customer accounts.

New York, New York, US

Part of the Coaching Corner Spring'23 as a mentor.

San Francisco, CA, US

• Reduced the annual planning cycle for the Channel Partner Program and new incentives by 25%.
• Converted 3% of the channel budget from front-end to back-end rewards to incentivize partner-led adoption activities.
• Designed Customer Success courses for partners that resulted in an adoption rate of 90% by top-tiered partners.
• Implemented new partner programs, strengthening the adoption of Fusion 360 in key markets.

San Francisco, CA, US

Nominated to Autodesk's Annual Leadership Development Program where I participated on a global team focused on the corporate priority of moving promotions from price to value. Annually 20 members of World Wide Sales & Success Organization (3500 people wide org) got nominated to this program.

San Francisco, CA, US

• Helped launch support and onboarding offering as part of Autodesk's Premium subscription plan in FY21.
• Secured a multi-million dollar budget to build net-new Autodesk onboarding teams in the Americas, EMEA, and APAC to contribute to a 1% increase in customer retention.
• Cross-functionally launched a new partner reward tied to customer consumption rates.
• Onboarded 10 customers globally to a new consumption model sold by the channel in FY20.

San Francisco, CA, US

• Managed a $7M portfolio for customers in Autodesk's Named Accounts segment.
• 60% of my portfolio expanded at the time of renewal driven by consumption of Autodesk solutions.
• Leveraged Success Plans to document delivery against outcomes and identified new workflow opportunities in 100% of my accounts.
• Collaborated with Professional Services to enhance the onboarding process and speed up the time to value by two weeks.

San Francisco, CA, US

• Led a 13-member Global Customer Success team responsible ($20M under management) for onboarding, retention, and expansion.
• Restructured CSM comp plan to an 80/20 base-to-bonus split focused on NRR to drive growth and retention.
• The enterprise team exceeded their 120% NRR goal under management.
• Developed customer success plan templates that were adopted by 65% of CSM-managed accounts.
• Increased Customer Success team reach by 30% by launching customer office hours at onboarding for end-users (call center agents). Talkdesk is the leading cloud-based real-time customer experience communication platform.

San Francisco, CA, US

• Q2 portfolio achieved 125% NRR
• Q3 portfolio achieved 132% NRR
• Q4 portfolio achieved 128% NRR
• Managed the customer experience for a $2.5M portfolio of strategic.
• Led cross-functional Voice of Customer initiatives aimed at improving Talkdesk's product feedback loop and NPS.
• Partnered with HR to schedule quarterly company-wide volunteer opportunities which led to positive sentiment in employee surveys.

San Francisco, CA, US

• Q3 portfolio achieved 115% NRR
• Q4 portfolio achieved 120% NRR
• Q1 portfolio achieved 118% NRR
• Managed the customer experience for a $1M portfolio of enterprise customers.
• Created a proof of concept (POCs) framework to help increase the win rate for POCs with CSMs involved by 70%.

San Francisco, California, US

*Led client engagements including end-to-end product integrations, optimization projects, and account strategy. *Led cross-functional engagements with Sales and Product to ensure customer success for strategic accounts (Saks 5th, Walmart.ca, Costco, Nordstrom, and more). RichRelevance is the global leader in omnichannel personalization and is used by more.

• Specialized in helping organizations achieve their marketing and business development goals through integrated copywriting, content strategy, digital marketing, and website development.
• Managed client accounts including client communications, account administration, and end-to-end project management.
• Developed websites with a focus on website deployment, GUI design, CSS, HTML, and content strategy.
• Created and supported development of B2B marketing communications deliverables including press release drafting, copy editing, and data analysis for white papers.

Santa Rosa, CA, US

• Client & Project Management:
• Managed client communications and played key role in building client relationships.
• Developed and managed project planning, budgets, timelines, milestones, and project delivery.
• Managed project resources including internal personnel, contractors, and third-party vendors.
• Worked with and guided diverse teams including scientists, web developers, engineers, and lawyers.
• Managed client communications regarding project planning, updates, and delivery.

Santa Rosa, CA, US

• Project Coordination:
• Coordinated project timelines, budgets, and resources.
• Supported client communications regarding project planning, updates, and delivery.
• Managed contract and project administration.
• Assisted with proposal development and contract negotiations.Research Support:
• Conducted document review and document preparation.

• Managed constituent communications, coordinated staff responses to issue-related communications, and developed material to promote the State Energy Program and campaigns.
• Coordinated the review process for proposals received and awarded under the $10 million Florida Clean Energy Grant Program.
• Monitored projects funded by the ARRA Stimulus Program and prepared progress reports for the U.S Department of Energy.
• Provided support for tracking the progress of the Florida State Energy Program.

Reston, VA, US

• Researched local land-use issues unique to Florida.
• Responded to local interest groups seeking FWF’s support on key environmental issues.
• Reviewed environmental impact statements.
• Provided Administrative Assistance.

Bachelor Of Arts (B.A.), Environmental Studies And Political Science

Postgraduate In Coaching In The Workplace

Education record