Day to day running of a large branch of paints, wallpapers, sundries, decorating specialist equipment, including stock level control, stock orders, bulk buying, stock tracking, trade account price terms reviewing, store trade days, team training/mentoring to drive sales, rotas, team reviews, H&S, cashing up/banking.

Assist the Store Manager with the day to day running of the store with a team of 11 people, KPI’s, daily targets/incentives, closely tracking the monthly target plan so our team always know what’s needed/ expected to drive sales whilst giving the best customer experience possible. Assist with daily tasking from FOH/BOH to improve work flow and keep standards high. Manage the store loss prevention within the team. Assist the Store Manager with monthly rota’s, holiday requests, detailed weekly sales report for Head Office, sales floor money mapping and visual merchandising.

Maintain a high-performance team through effective management of productivity, employee relations and coaching on all sales areas to constantly deliver the best customer service/customer experience possible and drive sales. Identify and initiate actions and changes within the store that comply with and improve operational efficiency. Manage and maintain staff scheduling and meet payroll budgets. Actively liaise, communicate and develop good relations with my team, area Manager and Head Office.Maintain excellent store standard, attention to detail whilst respecting company and visual merchandising guidelines. Manage store KPI's, results oriented, commercially aware and sales driven working very well under pressure. Part of the Whistles PeopleBank specialist/superuser supporting the company when necessary. Strives to create a happy, harmonious working environment always leading by example.

Manager at Ogden of Harrogate York branch. Day to day running of the store, checking and driving sales to achieve month to month targets, training/mentoring of personnel so each customer receives outstanding customer service, rota organisation, banking, cash flow, diamond and prestigious watch window merchandising, organisation of jewellery/watch repairs, organising finance agreements, organisation of in store events to bring brand awareness and increase revenue, maintaining a happy work environment for all.

Sales associate at Chisholm Hunter. Head of prestigious Swiss time piece dept. Duties include: achieve personal sales targets and therefore contribute to the overall success of the Boutique. Excellent understanding of the values, culture and heritage of the brands as well as a full understanding of the technical elements of the watches and diamond jewellery collections, create and maintain solid relationships with customers. Fit and adjust watches to customers requirements. Merchandising the watches to each brand guidelines. Booking in watch and jewellery repairs, quality control of new watch stock.

Understanding the brands vehicle characteristics, capabilities, and features. Developing and maintaining relationships with new and previous customers, greeting drop-ins, responding to inquiries and qualifying buyers by understanding the buyer’s requirements, needs and interests to various models. Taking test drives to explain and demonstrate the vehicle. Explaining company offers, finance benefits, add-ons, warranties and service plans.

My role requires me to design bespoke jewellery and new jewellery collections when required. My goal is to always satisfy the client with the best customer service, jewellery knowledge and choice of product to meet their budget and expectations. Daily duties include: Jewellery design, jewellery displays/merchandising, jewellery count inventory, checking jewellery jobs to be done and those returning, jewellery quality control, sales, rapnet diamond buying.

Deputy manager for Fenwick. Assisting the manager on all operational levels within the jewellery and hosiery dept. Motivating a team to always give outstanding VIP service, increase sales and ensure efficiency; organising monthly work rotas and holidays; analysing sales figures and forecasting future sales; ensuring standards for quality, customer service and health and safety are met; responding to customer complaints and comments; organising special promotions, displays and events; updating colleagues on business performance, new initiatives and other pertinent issues; meet with jewellery/hosiery buyers to build brand awareness within the team; visual merchandising, cashier, stock and inventory control.

Part time luxury jewellery gallery manager. Duties included selling and managing the gallery sales, designing bespoke jewellery, overseeing the manufacture of bespoke designs, sourcing findings for jewellery collection, organising special gallery events, advising the gallery owner on optimising her brand, organising press coverage of the brand, gallery daily/monthly takings and general administration.

Scuola Orafa Ambrosiana Jan 2010 to dateVia Savona, 2020144, MilanoGoldsmith teacher. Activities include teaching professional goldsmith courses. Jewellery design project, alloy calculation, sawing techniques, filing, flux and soldering techniques (traditional and microflame), finishing & polishing. Gold & silver theory lessons covering the jewellery industry, precious metal characteristics, alloy contents etc...Designer & Producer of my own collection. www.sandraholmesjewellery.com This isn't a job, it's my passion. I'm specialised in fine jewellery and last wax carving.Everything's made in small quantities so you know you're getting something pretty special to be cherished for years to come. April 2009 to dateSTUDIES2011 Fine Jewellery workshopCourse guided by Mr Mirko Dimasi, head of the Milan Buccellati workshop. 2011 Chasing & Repoussé DiplomaScuola Orafa Ambrosiana, Milan 2010 Rinoceros (digital jewellery design) DiplomaScuola Orafa Ambrosiana, Milan2009 – 2010 Fine jewellery design course DiplomaScuola Orafa Ambrosiana, MilanCourse guided by Mrs Maria Lanza, previously designed for Bulgari over a 20 year period.2008 – 2009 Professional goldsmith course DiplomaScuola Orafa Ambrosiana, Milan2009 Wax carving course DiplomaScuola Orafa Ambrosiana, Milan

Coordination/Sales advertising activity for Interni Russia (Mondadori International): managing relations with the publisher of Interni Russia, direct management of sales in Lombardia and coordination of sales network. Furthermore I’ve dedicated myself to selling advertising space to national clients towards worldwide Interior design magazines produced by Hearst Group USA.

Advertising sales executive of advertising space with an Italian/Foreign Portfoglio for titles such as Domus, Volare, Meridiani, Tuttotrasporti, Quattroruote e Dueruote. My job, other than managing the portfoglio entrusted to me by the company, has also been the coordination of public relations activity between foreign clients acquired during International fairs for the sectors similar to the magazines produced by the publishing house.

Deputy manager for high fashion sales. Head of driving sales and training personnel, assisting with visual merchandising, cashier, managing personnel rota’s, stock control and inventory.

Sales assistant for the famous multi-brand store. Role consisted of assisting with visual merchandising, luxury women's wear sales, stock control, personnel rota's, organising "new brand" product launch events.

Press office, role: help manage fashion collection for local/International fashion shoot’s. Organisation of fashion shows, catalogue shoots, look books etc... Archive collection editorial write-ups.

Deputy manager for high fashion sales. Head of floor sales, assisting with visual merchandising, cashier, in store personnel training, managing personnel rota’s, stock control and inventory.

Sales associate. High fashion sales., stock control.