Sandra J. Email & Phone Number

Canada

Kitchener, Ontario, Canada

Own entire employee life-cycle including: - recruitment- onboarding- payroll and benefits- co-op program - offboarding - team building- performance managementOversee office management operations including: - procurement- vendor relations- bookkeeping- executive support

Kitchener

- Responsible for full-cycle recruitment process - Managed entire human resources function of company - Organized company-wide team building events

- Educated customers on product and strategies to optimize use- Processed thousands of customer inquiries, proactively responding to concerns and reducing number of touches- Spearheaded team building events across multiple remote offices

Kitchener, Ontario, Canada

- Promoted to specialist position handling customer escalations - Assessed escalations and recommended solutions for process improvement - Enabled across every functional area of CX department to provide assistance during peak volumes

Kitchener, Canada Area

- Processed and prepared thousands of confidential student documents for international education applications- Assessed educational documents for Canadian equivalency - Trained and mentored new team members- Spearheaded small scale and company wide team building initiatives, creating a culture of mutual respect

- Supervised team of 8 Residence Dons, overseeing their professional development and performance- Participated in after hours on-call rotation, responding to mental health, assault, fire and safety crises- Reconciled annual budget of $12,000 for staff and residence programming- Organized annual hiring carousel, cycling through 50 candidates over 1 weekend

Toronto, Canada Area

- Success as International Programming Don led to promotion to Senior Don role- Created and led annual Don training sessions, guided by student development and group formation theories- Mentored team of 16 Residence Dons, creating a culture of mutual respect- Organized residence orientation for 500+ students- Participated in after hours on-call rotation.

- Contract role sourcing outbound leads for job shadowing program integrated with undergraduate courses

- Created and led training for incoming Don team- Sourced, organized and distributed supplies for staff- Collaborated with the University of Toronto's central Student Life team in creating staff training

- Worked directly with Assistant Dean, Student Life in analyzing student engagement survey data

University Of Toronto

- Originated role of St. Michael's College Residence's first international student focused Don- Created engagement initiatives for international students including English Conversation Partner program, International Student Ambassador- Responded to crisis after hours and upheld community living standards

Waterloo, Ontario, Canada

- Oversaw development of 35 - 70 first year university students through targeted community engagement initiatives- Responded to crisis after hours and upheld community living standards

Toronto, Ontario, Canada

Led arts and cultural education through museum exhibits targeting youth ages 5 - 16

M.Ed., Master'S Of Education, Student Development And Student Services

Activities and Societies: International Programming Don, Senior Don

Bachelor’S Degree, Honours Ba, History Major, International Studies And Political Science Minor

Activities and Societies: Residence Life Don, Undergraduate History Society Co-President, English Conversation Partner program