Sandra Hill Email & Phone Number

Wilmington, Delaware

Elkton, Maryland

•Send files to Closing with 100% accuracy•Maintains a pipeline of multiple files •Partners with Loan Officers, Underwriters, Processors and Closers to ensure customer satisfaction is maintained through the loan origination process •Answers incoming and escalated calls from borrowers, Title Agents and Loan Officers resulting in increased customer satisfaction•Makes outbound calls and emails to borrowers and Title Companies keeping them updated with a loan status•Orders required documents for VA, USDA, FHA and Conventional Loans.

Wilmington, Delaware

•Reviewed Credit reports to ensure credit guidelines were met reducing overall risk•Reviewed Desktop Underwriter •Determined qualifying income for salaried and self-employed applicants•Reviewed income documentation such as Pay Stubs, W-2’s, Verbal and Written Verifications, Personal and Business Tax Returns and Tax Transcripts•Reviewed appraisals for Single Family Dwellings, Condos & PUDs to determine if value was supported•Reviewed asset statements and determined required investment

Wilmington, Delaware

•Sent 100% accurate files to closing•Maintained a pipeline of multiple files (50+ files)•Partnered with Loan Officers, Underwriters, Processors and Closers to ensure customer satisfaction was maintained through the loan origination process •Answered incoming and escalated calls from borrowers, Title Agents and Loan Officers resulting in increased customer satisfaction•Partnered with borrowers to help them navigate My Loan Status/Loan Hub in order to submit required documentation•Made outbound calls to borrowers and Title Companies to keep them updated about their loan status•Ordered Titles, Transcripts, Payoffs, Verbal and Written Verification of Employments, Home Owners Insurance Binders and Appraisals•Worked with vendors to coordinate closings •Participated in User Acceptance Testing role rotation from April 2012 to December 2012 -Tested different software/system updates and enhancements -Confirmed or denied if program being tested worked as described -Provided feedback and input on changes to ensure tools supported business processes•Participated in Quality Assurance role rotation from October 2011 to April 2012 -Reviewed files in their entirety for accuracy against posted procedures -Documented and reported Low, Medium and High risk errors

Los Angeles, Ca & Wilmington, De

•Sent 100% accurate files to closing•Answered incoming and escalated calls from Brokers, Loan Processors and Closing Agents•Made outbound calls to keep Brokers and Loan Processors updated regarding their files•Maintained a pipeline of multiple files and work conditions within the posted turn times

Los Angeles, Ca

•Sent 100% accurate files to closing•Answered incoming calls and from Brokers, Loan Processors and Closing Agents•Maintained a pipeline of multiple files•Processed conditions within the posted turn times

Los Angeles, Ca

•Entered Borrower information into loan processing system•Ensured borrowers received Disclosures within 72 hours of file receipt•Indexed incoming conditions with the corresponding loan number and Borrower names

Santa Monica, Ca

•Sent 100% accurate files to closing•Maintained a pipeline of multiple files and communicated with assigned Account Executives•Worked Conditions within the posted turn times

Santa Monica, Ca

•Maintained balanced cash box •Balanced and refilled Bank ATM and Bank Vault•Processed Customer and Merchant deposits and withdraws•Opened and closed Safe Deposit Boxes

Santa Monica, Ca

•Maintained balanced cash box •Processed Customer deposits and withdraws