Sandra Hill Email & Phone Number

Wilmington, Delaware

Elkton, Maryland

• Send files to Closing with 100% accuracy
• Maintains a pipeline of multiple files
• Partners with Loan Officers, Underwriters, Processors and Closers to ensure customer satisfaction is maintained through the loan origination process
• Answers incoming and escalated calls from borrowers, Title Agents and Loan Officers resulting in increased customer satisfaction
• Makes outbound calls and emails to borrowers and Title Companies keeping them updated with a loan status
• Orders required documents for VA, USDA, FHA and Conventional Loans.

Wilmington, Delaware

• Reviewed Credit reports to ensure credit guidelines were met reducing overall risk
• Reviewed Desktop Underwriter
• Determined qualifying income for salaried and self-employed applicants
• Reviewed income documentation such as Pay Stubs, W-2’s, Verbal and Written Verifications, Personal and Business Tax Returns and Tax Transcripts
• Reviewed appraisals for Single Family Dwellings, Condos & PUDs to determine if value was supported
• Reviewed asset statements and determined required investment

Wilmington, Delaware

• Sent 100% accurate files to closing
• Maintained a pipeline of multiple files (50+ files)
• Partnered with Loan Officers, Underwriters, Processors and Closers to ensure customer satisfaction was maintained through the loan origination process
• Answered incoming and escalated calls from borrowers, Title Agents and Loan Officers resulting in increased customer satisfaction
• Partnered with borrowers to help them navigate My Loan Status/Loan Hub in order to submit required documentation
• Made outbound calls to borrowers and Title Companies to keep them updated about their loan status

Los Angeles, CA & Wilmington, DE

• Sent 100% accurate files to closing
• Answered incoming and escalated calls from Brokers, Loan Processors and Closing Agents
• Made outbound calls to keep Brokers and Loan Processors updated regarding their files
• Maintained a pipeline of multiple files and work conditions within the posted turn times

Los Angeles, CA

• Sent 100% accurate files to closing
• Answered incoming calls and from Brokers, Loan Processors and Closing Agents
• Maintained a pipeline of multiple files
• Processed conditions within the posted turn times

Los Angeles, CA

• Entered Borrower information into loan processing system
• Ensured borrowers received Disclosures within 72 hours of file receipt
• Indexed incoming conditions with the corresponding loan number and Borrower names

Santa Monica, CA

• Sent 100% accurate files to closing
• Maintained a pipeline of multiple files and communicated with assigned Account Executives
• Worked Conditions within the posted turn times

Santa Monica, CA

• Maintained balanced cash box
• Balanced and refilled Bank ATM and Bank Vault
• Processed Customer and Merchant deposits and withdraws
• Opened and closed Safe Deposit Boxes

Santa Monica, CA

• Maintained balanced cash box
• Processed Customer deposits and withdraws