Supported the Consumer Lending Control Programs leader as the CAO.

Worked with leaders to create effective and brand compliant PowerPoint presentations and email communications for Commercial Banking Financial Crimes Risk Control. Created internal forms and published risk documentation.

­Created a new Style Guide for the Business Banking Policy & Procedures Team. Developed internal team processes and reporting criteria for work flow management. Trained new hires on writing standards and style. Coached new hires on how to build successful working relationships with partners and subject matter experts (SMEs). Edited procedures and other documentation written by junior writers. Created standards and procedures for migrating 500+ documents into a new content management platform (SharePoint Publisher). Lead a team of writers tasked with analyzing, managing, and updating the Wells Fargo Small Business Administration Learning Resource Center.

Analyzed processes and identified gaps and issues across various business lines and communicated them to stakeholders, project teams, and management. Wrote and edited procedures for Bankruptcy, Document Execution, and Foreclosure teams. Successfully lead various projects that required large-scale procedure analysis and updates. Helped create templates, style guides, and procedures to help the Procedures Team work more efficiently

Consultant engaged on a software system replacement project. Helped develop the curriculum, training materials, and best practices for the new system by reviewing the wireframes, BRDs, and consulting with SMEs.In conjunction with the system replacement project, designed an e-Learning Business Correspondence course for the company's overseas business partners.

Contractor hired to work on the Foreclosure Procedure Manual, a high profile deliverable. Worked with subject matter experts (SMEs) to analyze procedures and identify gaps. Updated procedures to fit the technical writing standards. Shadowed SMEs to produce new procedures that had not yet been documented.

Developed the software training materials used in a nationwide training roll-out. Trained end-users on software applications in both formal and informal settings. Supported end-users after training by answering inquiries concerning device operations and software issues. Created Computer Based Training modules for clients utilizing Captivate. Created knowledge base articles documenting common issues with software applications.

Taught both academic and honors level courses: English I, II, and III. Served as a Professional Learning Community Chair for one semester. Served as the advisor for the Student Government and coordinated all Homecoming and Snowcoming activities for the student body.