Sandra Fox Email & Phone Number

Richmond, Virginia, United States

United States

Program Manager, LIBOR Decommission

Richmond, Virginia

PIM - Process Infrastructure Management (1/2020 - 6/2020)Co Ownership of developing a process for all Customer Resiliency to report, evaluate and prioritize issues and work neededConferred with multiple levels of leadership and work partners for development of process and improvement reviewsCreated Confluence web site for all of CR. Also pages for PIM which included problem/issue reporting by LOBs, tracking of issues and automated progress reporting.

Richmond, Virginia, United States

Risk and Governance ManagementAssisted Customer Resiliency Risk team with resolution of regulatory and audit findings, tracking to closure and reporting within the Capital One Risk systemHandled risk assessment activities, including follow up with various teams and reporting to and getting sign off from leadership team.

Richmond, Virginia, United States

A lead on project for Customer Resiliency moving data center to a new cloud solution for all LOBs (Omega Project)Owned schedule management, visual and status reporting for 20 separate teams to Leadership TeamTracked, followed up with teams, and reported on risksPost launch, responsible for War Room, team communication and further tracking and management of issues and resolutions

Richmond, Virginia, United States

Project Manager within the Service and Delivery team, working on a number of projects including development and implementation of change control for specific areas, process improvement, and more. Main focus: commercial division of the business is upgrading their Salesforce platform for all lines of business to Salesforce Lighting. Along with upgrading, the tool is being configured for each line of business to more specifically serve the business and user needs. Ownership of project planning and design, implementing strategic and tactical initiatives, and ensuring that the final product meets the original project requirements through formal project management practices.Led the Lightning Upgrade Phase 1 project, involving multiple financial, technical and business disciplines, as well as 3rd party SW Vendor (Salesforce).Maintained and/or built project plans revolving around work with SCRUM Masters and Project Managers (2 week Agile sprints).Responsible for communication tools, project risk/issues, status updates, and cross-team dependencies. Responsible for creation, education, stand up and ownership of a mainly automated process for Salesforce Admin Impact Assessment and approval, for changes and possible impacts to different lines of business, due to changes made in Salesforce. Worked closely with 3rd party Vendor Admins to determine best practices.Co-owner of refining, implementing, and training on new release notes process for Salesforce releases.Developed and implemented team Space (similar to website) on Confluence, to include status updates, procedures and automated processes with Google interconnectivity.

Fort Lauderdale, Fl

Website Design and Internet Marketing company, specializing in the dental market. Involved in all aspects of business planning and business decisions. Key functions: ownership and management of all projects, directing and managing outsourced project managers.Revamped/created business operational processes where none previously existed- for Sales, Marketing, and Project Management- resulting in 40% reduction in product cycle time.Ownership of PMO; continually updated PM process and best practices as needed, reducing rework by over 30%.Served as a liaison between sales, client, and working teams to gather and communicate requirements, and ensure proper execution and on time delivery of projects.Continuously interacted with clients to understand their business, needs, and expectations.Engaged daily with key stake holders to drive strategic planning for both business initiatives and Program Management of projects.Managed relationship, budget and timelines with out-source vendors and consultants for design and development of websites.Led several PMs, as well as hands on management of multiple projects.Waterfall/Agile hybrid environment for all projects.

Plantation, Fl

Coordinated and planned programs to drive international team for development through launch. Managed projects for two mobile phones, with six variants, for cellular companies in Mass Market release at major retailers and delivered over 100K volume by close of Q3 2012.• Created one unified team with clear objectives and goals from diverse, international teams in N. America, Beijing China, and Taiwan (internal and Joint Development Manufacturer / JDM)• Aligned N. America requirements and timelines with Asia teams to meet deadlines and shipment plans.• Reported, communicated and escalated issues/ risks to all levels of the organization (working teams through high level management) and external customers. Through effective communication, averted cancellation of portions of the product by external customer, saving over 25% of volume and revenue for the company.

Plantation, Fl

Led full teams from conception though to product shipment of eight mobile phones to customers, with increasing complexity. Team included Software Engineering, Mechanical and Electrical, Marketing, Business, Factory, Testing, Buyers and others.• Maintained communication across functional teams (30+ core team members) on several continents to achieve execution of all requirements with quality, on or under budget. Teams included JDM and ODM in Singapore, China, India, Brazil, with travel to sites as required. • Ship accepted and launched all carriers, per approved plan. Projects were on time with 50% delivered ahead of schedule.• Managed build plan and product changes/improvements via formal change control process.• Assessed impacts which drove closure actions for staffing variances.

Plantation, Fl

Managed multiple (5-10 simultaneously) Software Maintenance Releases (MRs). Trained, advised and hired new PMs to handle SW MR programs. Established detailed schedules, templates and maintaining ownership of customer communication and product roadmap.• Eliminated 58% slippage of product delivery within 6 months, by creating process where none had previously existed.• Reduced product cycle time, from average of 10 to 4 months for MRs, and 3 to 6 weeks for utilities, through process development and building team strength with increased communication.• Led Team of Engineers, Business / Marketing, and Factory, to ensure project timelines and product quality, which improved Customer satisfaction and brought Sprint scorecard metric for MRs from Red to Green status, within one year.• Managed seamless transition of local team (Plantation) to 90% of team being based in Malaysia, without slippage of time or quality.

Plantation, Fl

ALSO: Motorola Mobility (iDEN), In Conjunction with Mobile Phone Development Projects (2009 – 2011) Managed all Motorola accessory meetings and owned product roadmap, including resource analysis as needed, driving project initiation for the corporate division. Managed 12 accessory projects simultaneously.• Created streamlined process and standardization of Motorola measurement gate processes for Software Maintenance Releases by authoring and developing Internal Operating Procedure.• Managed development plans and coordinated daily activities for all functional areas to meet technical requirements, resource constraints and delivery schedules, resulting in delivery of products for fully kitted mobile phones, significantly increasing revenue. • Facilitated communication between Engineering and business teams, to plan, identify risks and dependencies; reducing development time and achieving launch, per corporate goals.

Plantation, Fl

Administered and drove Motorola product and Software Change Control Boards. Prepared agendas, distributed minutes, assigned resources and maintained project management change control database.• Processed, prepared and published project measurement reports, working with project management database tools to show progress against plan and contract deadlines, identifying early delivery of product or slippages.

Plantation, Fl

Managed executive offices of two Vice Presidents of IT, in charge of Application Development and Technology Infrastructure for a 2000 employee insurance services company.• Introduced a progressive Total Absence tracking system which dramatically reduced costs and improved productivity by allowing employee self-service and management workflow approvals.• Prepared management reports showing progress with key technology projects and budget savings, identifying issues and constraints and recommending corrective actions and next steps.

Masters, Business/Commerce, General

Activities and Societies: Director A&R, 'Cane Records

Ba, Psycology, English, Secondary Education