Sandra (Sandy) Salazar Email & Phone Number

Remote From Granby, Ct

I am looking for opportunities that will take advantage of my extensive management experience combined with a personal creative passion to work in a creative company culture in process, communications, program management or training to influence and drive positive customer experience.

Windsor, Connecticut

Managed daily Change Advisory Board as final Change Approver for global Compute related Standard and Major Changes.Key contributor in establishment of Change Management Process improvements and new Change dashboards relating incidents caused by changes per IT operational department to drive improvement of change preparation, communication and implementation.I earned 2 “Above and Beyond” awards in the 6 months as Change Manager:“Learn, Adapt & Win”: recognition of flexibility to learn to adapt & deliver results. Reduce number of major incidents occurring during weekends from 3-5 to 0 by implementing a restricted change management process with change reviews only in CAB, enforcing CAB attendance/change ownership “Stay Lean to go Fast”: In support of global IT cost savings initiative by proactive review and approval of high volume of required change tickets while ensuring compliance to change process

Windsor, Ct

2016: Coordinated transition of approx. 50 Alstom Service Requests to GE Service Request process (ITSM7 to ServiceNow). Received an “Above and Beyond” award.2009-2016: Responsible for global IT Process, Awareness & Training Program for ten IT Service Management (ITSM) Processes: Service Request Fulfillment, Service Level, Service Catalog, Service Portfolio, Incident , Major Incident, Change, Problem, Knowledge, and Asset & Configuration. Established the Process Framework for the global IT organization (over 20 countries, 10,000 resources) for definition of processes and Key Performance Indicators (KPI’s), process roll-out/training, and continuous improvement: Supported Process Managers in the definition of process requirements, work instructions, workflow diagrams, and standards within an established documentation framework.Published standardized global process communication templates for three IT audience levels (Executive, Manager, Supporter) that improved process visibility and understanding throughout the IT organization and established a continuous relationship with IT and Business leaders..Managed and led process implementation projects in ITSM7 (Remedy) working closely with developers, technical teams, service owners and end users.Implemented process controls.Defined and published ten process awareness Prezi videos (presentation SW using ZUI (Zooming User Interface)). ITSM7 Change Advisory Board; and Change Mgr for Service Requests and Service Catalog.2015: Received award for outstanding achievement in global Alstom IT Service Management Awareness goals.Instrumental in improvement of global Alstom Customer Satisfaction related to IT Service Delivery to greater than 80% satisfaction through implementation of ITSM.2009-2012: Process Manager for Service Request, Service Catalog, Service Level and Knowledge. In addition to above functions, also wrote technical requirements documents, coordinated end user testing.

Responsible for Sarbanes Oxley IT Internal Controls compliance activities for the US IT organization and Businesses. Resulted in continued improvement within two years up two compliance levels and reduced audit findings on issues regarding IT controls and procedures by more than 50% between annual audit.Improved documentation of IT compliance through implementation of a US IT Policies & Controls database to effectively manage US Policy documents & demonstrate required controls, subject to audit. Coordinated documentation & maintenance of IT Technical Recovery Plans for critical business systems in the US.

Liaison between (6) Businesses (1,300 local users; 500 remote users) and IT to define IT Support requirements, develop Service Catalog, negotiate Service Level Agreements, facilitate resolution of issues, and coordinate IT due diligence for acquisitions and divestitures. Resulted in deeper understanding of Business IT needs, issues, concerns and closer relationship and visibility with Business Management.Responsible for Customer Awareness "IT Fair" highlighting IT services, benefits, security and policies to improve customer awareness and satisfaction.

Overall P&L oversight and coordination for (4) line managers responsible for multiple cost centers having a combined revenue of $14 million.

Master'S Degree, Management With It Focus

Bachelor'S Degree, Forest Management/Forest Resources Management