Provide secretarial services to the Retreading South America: agenda management, travel arrangement (national and international), preparation of presentation and meetings minutes.Carrying out administrative activities: purchase requisition, budget and organization of internal events and customers training (Dealers).Consolidation of the Performance Indicators (Security, Machine, Quality, Availability and Production) of the Retreading South America.

Guaranteeing the conformity of the management of retread documents in English and Spanish.Complaints management (retreading products) of clients (Dealers) of the South America.Monitoring of customers processes (Dealers) to meet INMETRO ordinance (conformity of Tires Retreading Service).Management of internal and external auditing according Norm ISO 9001:2008: audits scheduling; communication to clients (Dealers); handling non-conformities according ABNT.

Monitor the daily schedule of the Manager and furnish required information/documentation for meetings/appointments by co-ordinating with sources within the department.Carry out administrative activities: purchase requisition, budget and organization of internal events and customers training (Dealers).Screen incoming mails and telefone calls, action responses, re-direct correspondence and collate to the appropriate person obtaining additional information where necessary.

Establish direct contact with key personal in all agencies and accounts handled by sales executives and network effectively to promote and offer services of the airline.Liaise with the sales team in order to execute agreed marketing and sales strategies to capture maximum market share for the airline.Consolidate and analyse market and competitive intelligence obtained through various sources, and report back to the Sales team on the findings.

Provide secretarial services to the Country Manager Brazil by furnishing required information/documentation for meetings/appointments, planning the annual Budget and participating in the administrative and legal matters with the head office in Atlanta, Georgia, USA.Screen incoming mails and telefone calls, action responses, re-direct correspondence and collate to the appropriate person obtaining additional information where necessary.Interaction with the Department of Civil Aviation (DAC) with a view to approving the tariffs and Brazilian and foreign airline companies (“Interline” Representative).