TICO certified (2013)Home based, Independent Contractor, travel agent providing full travel services following TICO standards.Sales, customer service, research and planning vacations for families and family groups.Group management - weddings & family Managing client needs and expectations.Booking and tracking of vacation details (Visa requirements, dietary needs, special requests). Managing and problem solving client issues before, during and post travel. Maintain a customer database by utilizing Client Base management software. Tracking commission amounts and accuracy of payout.Providing assistance to newer agents within our group and via the company Facebook agent support group. Proficiency in Clientlinq, Sirev and online booking systems. Previous experience with Sabre.Maintaining an online presence using social media to promote myself and the travel industry.

Provide administrative support to clients including scheduling, data entry, customer service, file preparation, light bookkeeping, calendar management, agenda building, license renewals, form building. Working in a cloud based environment with Google & Office 365 products, Asana, Hubdoc, Dropbox, Quickbooks, Pipedrive, and SlackProactively problem solve client needs with respect to administrative duties and workflowSocial media marketing and website updates using Wordpress and common social media sharing sites.

Adhere to the DAVIDsTEA experience and deliver unparalleled customer service. Educate customers about the world of tea, DAVIDsTEA blends, products and accessoriesAct as floor supervisor in management absence to ensure the store procedures and steps of the experience are being followed Be a leader in executing store operational duties and ensure that the proper procedures are followed when opening and/or closing the store Actively work to increase customer traffic and reach sales goals through sampling and community initiativesMaintain store aesthetic by cleaning, stocking, organizing and following merchandising plans Open/Close store including cash handling dutiesStay up-to-date with product knowledge, company information, launches and campaigns, and ensure that the Tea Guides are up-to-date as wellRelay all promotions, events and applicable company communications to customersCommunicate any quality control, maintenance, procedural or operational concerns to reporting supervisor

Using my extensive planning experience and applying it to the travel industry seemed like a no brainer when I sought a career that would allow me to continue to stay at home to raise my kids. What better than to work from your home and plan trips for family, friends and friends of friends. A love of research, organization and planning led me to this new adventure. I have always felt that travelling with my family was a priority. It not only gets us away from our every day lives but also lets us experience the lives of others around the world so that we can better understand each and the issues going on in our world. Let me take your family away too. Just tell me where and when! Whether it's a relaxing beach vacation, a family & friends trip to Disney, a cruise in the Mediterranean, or hiking in Peru. We can work together to customize the perfect getaway for your family and friends.

Educational book productionProject Management for e-learning and printed educational materials.Coordinated publishing teams to ensure projects stayed on time and budgetWorked with e-learning team to create innovative online productsScheduled and ran monthly production meetingsMaintain budgets for multiple multi-year projectsInvoice using SAP systemContracted outside suppliers

Print production coordination. Insurance forms, brochures, direct mail.