Sandra Raposo Email & Phone Number

Lisbon, Pt

Lisboa, Portugal

Backoffice Assistant in the field of ​​Validation and Activation of Contracts for the largest automotive finance company in Europe, Wolkswagen Financial Services.Verification and validation of all customer documentation required for car financing (on a specific customer provided platform for this purpose).Activation of financing contracts.Preparation of SOPs to simplify and speed up the execution of this tasks and to support the daily work of the current team and be used… Show more Backoffice Assistant in the field of ​​Validation and Activation of Contracts for the largest automotive finance company in Europe, Wolkswagen Financial Services.Verification and validation of all customer documentation required for car financing (on a specific customer provided platform for this purpose).Activation of financing contracts.Preparation of SOPs to simplify and speed up the execution of this tasks and to support the daily work of the current team and be used has a training tool for future colleagues. Show less

Lisbon, Portugal

Review and moderation of online video content for one of the most relevant worldwide platforms in English, Spanish and Portuguese speaking markets.Recognition of trends, patterns and how to escalate situations that do not fit the social network's policy and criteria (Trust & Safety).Development and alignment of processes with supervisors and team managers in order to assist the team to maintain quality results.Backoffice support to Team Leaders.

Lisbon, Portugal

Backoffice Support:Diverse researchs and quotation requestsAgenda managementEmail managementPreparation of presentationsDatabase feed and updateContent researchText reviewTranslations (Portuguese-English & English-Portuguese)Content transcript from videos, which can be used later on for blog articles, social media postsScheduling of social media postsEvent Support:Suppliers research (venues, catering, speakers, entertainment, give… Show more Backoffice Support:Diverse researchs and quotation requestsAgenda managementEmail managementPreparation of presentationsDatabase feed and updateContent researchText reviewTranslations (Portuguese-English & English-Portuguese)Content transcript from videos, which can be used later on for blog articles, social media postsScheduling of social media postsEvent Support:Suppliers research (venues, catering, speakers, entertainment, give aways, transportation, security, etc)Quotation requests, follow-upand negotiationTo Do List, event planning (tasks, deadlines, follow-up with partners)Budget managementOnline events support (guests enrollment, guests list preparation, support along the event to all participants)Whatsapp Business Management:Account set-up from zeroBusiness profile configurationUpload and update of products or services on the account catalogueQuick answers configurationAutomatic messages configurationMessage labelling configuration Show less

Lisbon, Portugal

During this period I have decided to invest in my personal development and in the development of my Digital Marketing skills.I took coaching sessions in order to work on my emotional intelligence, resilience, consistency and focus. I also took some workshops on personal development and wellbeing.During this break in my career I took the time to further develop my Digital Marketing skills. Not only did I took a technical course at MasterD, but I also attended a special 3 days'… Show more During this period I have decided to invest in my personal development and in the development of my Digital Marketing skills.I took coaching sessions in order to work on my emotional intelligence, resilience, consistency and focus. I also took some workshops on personal development and wellbeing.During this break in my career I took the time to further develop my Digital Marketing skills. Not only did I took a technical course at MasterD, but I also attended a special 3 days' training on Social Media (delivered by Paulo Faustino and Regina Santana) and several online workshops on Facebook and Instagram Ads.Since than, I have been constantly putting in practice my Digital Marketing skills in my Wellbeing Blog and Instagram account, both launched in October 2019.I strongly believe that this Sabbatical year allowed me to grow as a person and as a professional, allowing me to be much better prepared to embrace new challenges. Show less

Portugal

In 2009, I was lucky to join the team that implemented the Montblanc subsidary in Portugal.I was responsible, at first, for all Logistics & Supply Chain topics, but in 2011 I embraced the management of all Marketing related topics.I became responsible for the development and implementation of all Marketing and Communication strategies for all distribution channels - Retail, Wholesale & Corporate Gift.I adapted and implemented Montblanc's Marketing & Communication… Show more In 2009, I was lucky to join the team that implemented the Montblanc subsidary in Portugal.I was responsible, at first, for all Logistics & Supply Chain topics, but in 2011 I embraced the management of all Marketing related topics.I became responsible for the development and implementation of all Marketing and Communication strategies for all distribution channels - Retail, Wholesale & Corporate Gift.I adapted and implemented Montblanc's Marketing & Communication strategy for Portugal.I Coordinated and followed-up all corporate Marketing functions, activities with a total annual budget of around 450k€.The Marketing strategy supported the sales sustainable growth of the brand in Portugal (double digit each year).There was also a Brand awareness sustainable growth since 2009 (20% PR coverage annual growth).This brand awareness growth was achieved through strong 360 campaigns mainly focused on CRM campaigns, VM programs both in Retail and Wholesale, Trade Events and PR Events - all this areas under my management.I worked closely with the Retail and Wholesale departments in the definition and execution of a Trade Marketing strategy, including CRM, VM, new POS openings and Instore activation events.I designed and implemented customized Marketing campaigns for the Retail network, based on the insights of the customer's data in the database. Show less

Portugal

CEO's assistant since 2001, from 2002 on I had the opportunity to develop my skills in the Marketing field.I was responsible for all tasks related to Montblanc's Media Campaigns, PR Coverage, Visual Merchandising programs for all distribution network and Staff Training.I integrated the team that was responsible for the opening of the first Montblanc Boutique in Portugal, in 2001.I was responsible for creating the first "Induction Training" for all Montblanc new employees… Show more CEO's assistant since 2001, from 2002 on I had the opportunity to develop my skills in the Marketing field.I was responsible for all tasks related to Montblanc's Media Campaigns, PR Coverage, Visual Merchandising programs for all distribution network and Staff Training.I integrated the team that was responsible for the opening of the first Montblanc Boutique in Portugal, in 2001.I was responsible for creating the first "Induction Training" for all Montblanc new employees (both from Retail and Wholesale). Show less

Certificate, Virtual Assistant For Digital Entrepreneurs

Certificate, Virtual Assistant

Executive Education, Luxury Products And Services Marketing Management

This program offered me a comprehensive view of the luxury world and relevant and updated inputs on the management, distribution.

Executive Education, Pame, Advanced Executive Program In Marketing, 16.5

An executive program that offered me an up to date, rigorous and differentiator knowledge in strategic and operational Marketing.

Licentiate Degree, Executive Assistant/Executive Secretary