Sandra F. Email & Phone Number

• Lead the recruitment and selection of qualified personnel ensuring a steady and diverse talent pool to sustain the continued growth of the organization. Maintains applicant-tracking system• With team, review and improve inclusiveness of recruitment and hiring practices, reduce biases and remove barriers to ensure diverse applicant pools• Develop and track key performance indicators of the recruitment and hiring process so the processes are transparent and measurable; set continuous improvement targets/goals• Coordinate and implement college recruiting initiatives to include federal work study registrations and engagement• Conduct scheduled follow-up with managers to determine effectiveness of recruiting plans and implementation• Communicate with managers and employees to establish rapport, gauge morale and source new candidate leads• Through networking, develop pools of qualified candidates in advance of need• Research and recommend new sources for active and passive candidate recruiting, including veterans and individuals with disabilities• Attend career fairs for recruiting and develop working relationships with colleges to aid in recruiting• Ensure that every position has an accurate and current job description• Foster positive employee relations• Assist in the development and implementation of solutions to maximize employee retention and engagement• Comply with applicable federal, state and local legal requirements• Serve on special project teams as assigned

•Trained and supervised 45+ Domestic Violence Program volunteers and one undergraduate intern• Recruited 10+ new volunteers for the program during the COVID-19 pandemic• Answered any questions or concerns for current or potential volunteers or interns in a timely manner• Maintained accurate records of all volunteer training sessions and in-service trainings for program reference• Managed volunteer Google calendar and updated 52 volunteer service hours in a database on a monthly basis• Modified 12+ password-protected documents on Microsoft Word which allowed volunteers to assist hotline callers remotely during the height of the pandemic and keep their skills up to date • Outlined and implemented an effective process for volunteers to safely share confidential call information received during remote shifts for staff to follow up with callers in a timely manner• Assisted with crisis intervention, safety planning, emotional support, and informing victims of domestic violence of program services available both in-person and on the hotline• Assisted clients in Safe House as needed• Checked in with current volunteers and interns and provided support as needed• Completed six-month and annual evaluations for volunteers

City Of Alexandria, Virginia

• Reached out to community members interested in volunteering and scheduled an interview• Provided accurate volunteer opportunity descriptions to potential candidates via email• Reached out to volunteer candidate references to verify the information provided when it was determined that they were a good fit • Researched and gathered online volunteer training material on YouTube and other sources that addressed different aspects of domestic violence for first-ever remote volunteer training sessions• Ensured that new volunteers received a flash drive with all training information to reference for continued success• Presented on the program's policies and procedures during training • Assisted with volunteers' onboarding process• Served as a point of contact for potential and current volunteers and undergraduate interns

City Of Alexandria, Virginia

• Assisted team with coverage of holiday, weekend, and overnight shifts• Received and documented calls from law enforcement officials reporting domestic violence incidents in the City and informed victims of available services• Dispatched Sexual Assault Center hotline calls to the counselor on duty• Looked after the facility and ensured that everything was in proper condition

City Of Alexandria, Virginia

• Assisted team with coverage of day, weekend, and overnight shifts• Provided supportive counseling• Received and documented calls from law enforcement officials reporting domestic violence incidents in the City and informed victims of available services• Completed clients’ intake paperwork• Entered calls received into VAdata system• Disposed of residents’ medications safely/using good judgement

City Of Alexandria, Virginia

• Assisted clients find local housing options within their budget• Educated clients on signs of financial abuse for their knowledge• Instructed clients on essential personal finance skills• Answered clients' and hotline callers' queries in Spanish, as needed• Assisted with answering the program hotline during shift

City Of Alexandria, Virginia

• Ensured safety of residents and staff by performing hourly room checks• Offered information over the phone regarding court process and protective order option • Assisted clients in retrieving any necessary toiletries and pantry items• Supervised residents’ medication intake and documented time and amount of dosage in their file

Washington, D.C.

• Provided oversight, quality assurance of services, and managed employees for assigned NSAH shifts• Monitored online hotline sessions and provided support and guidance to staff• Managed a team of nine assigned staff, checked-in with staff monthly, and evaluated employee performance • Completed team timesheets bi-weekly• Responded appropriately, and in a timely manner, to employee concerns and questions • Identified areas of opportunity for staffer improvement. Worked with and advised staffers to help them build skills and improve feedback scores• Submitted end-of-shift reports and daily recaps• Provided direct support to individuals affected by sexual violence• Gathered necessary information from online hotline users and callers to provide appropriate referrals • Triaged and responded to mandatory reports on shift or on-call

City Of Alexandria, Virginia

• Answered hotline to provide services for each callers’ situation• Assessed callers’ immediate safety and aided in creating a safety plan if needed• Listened effectively to victims’ needs and provided emotional support • Provided referrals for City residents and non-residents

Bachelor Of Science - Bs, Criminology

Associate Of Science - As, General Studies