Sandra F. Email & Phone Number

• Lead the recruitment and selection of qualified personnel ensuring a steady and diverse talent pool to sustain the continued growth of the organization. Maintains applicant-tracking system
• With team, review and improve inclusiveness of recruitment and hiring practices, reduce biases and remove barriers to ensure diverse applicant pools
• Develop and track key performance indicators of the recruitment and hiring process so the processes are transparent and measurable; set continuous improvement targets/goals
• Coordinate and implement college recruiting initiatives to include federal work study registrations and engagement
• Conduct scheduled follow-up with managers to determine effectiveness of recruiting plans and implementation
• Communicate with managers and employees to establish rapport, gauge morale and source new candidate leads

• Trained and supervised 45+ Domestic Violence Program volunteers and one undergraduate intern
• Recruited 10+ new volunteers for the program during the COVID-19 pandemic
• Answered any questions or concerns for current or potential volunteers or interns in a timely manner
• Maintained accurate records of all volunteer training sessions and in-service trainings for program reference
• Managed volunteer Google calendar and updated 52 volunteer service hours in a database on a monthly basis
• Modified 12+ password-protected documents on Microsoft Word which allowed volunteers to assist hotline callers remotely during the height of the pandemic and keep their skills up to date

City Of Alexandria, Virginia

• Reached out to community members interested in volunteering and scheduled an interview
• Provided accurate volunteer opportunity descriptions to potential candidates via email
• Reached out to volunteer candidate references to verify the information provided when it was determined that they were a good fit
• Researched and gathered online volunteer training material on YouTube and other sources that addressed different aspects of domestic violence for first-ever remote volunteer training sessions
• Ensured that new volunteers received a flash drive with all training information to reference for continued success
• Presented on the program's policies and procedures during training

City Of Alexandria, Virginia

• Assisted team with coverage of holiday, weekend, and overnight shifts
• Received and documented calls from law enforcement officials reporting domestic violence incidents in the City and informed victims of available services
• Dispatched Sexual Assault Center hotline calls to the counselor on duty
• Looked after the facility and ensured that everything was in proper condition

City Of Alexandria, Virginia

• Assisted team with coverage of day, weekend, and overnight shifts
• Provided supportive counseling
• Received and documented calls from law enforcement officials reporting domestic violence incidents in the City and informed victims of available services
• Completed clients’ intake paperwork
• Entered calls received into VAdata system
• Disposed of residents’ medications safely/using good judgement

City Of Alexandria, Virginia

• Assisted clients find local housing options within their budget
• Educated clients on signs of financial abuse for their knowledge
• Instructed clients on essential personal finance skills
• Answered clients' and hotline callers' queries in Spanish, as needed
• Assisted with answering the program hotline during shift

City Of Alexandria, Virginia

• Ensured safety of residents and staff by performing hourly room checks
• Offered information over the phone regarding court process and protective order option
• Assisted clients in retrieving any necessary toiletries and pantry items
• Supervised residents’ medication intake and documented time and amount of dosage in their file

Washington, D.C.

• Provided oversight, quality assurance of services, and managed employees for assigned NSAH shifts
• Monitored online hotline sessions and provided support and guidance to staff
• Managed a team of nine assigned staff, checked-in with staff monthly, and evaluated employee performance
• Completed team timesheets bi-weekly
• Responded appropriately, and in a timely manner, to employee concerns and questions
• Identified areas of opportunity for staffer improvement. Worked with and advised staffers to help them build skills and improve feedback scores

City Of Alexandria, Virginia

• Answered hotline to provide services for each callers’ situation
• Assessed callers’ immediate safety and aided in creating a safety plan if needed
• Listened effectively to victims’ needs and provided emotional support
• Provided referrals for City residents and non-residents

Bachelor Of Science - Bs, Criminology

Associate Of Science - As, General Studies