Sandra Stewart Email and Phone Number

Promoted to enhance performance standards, developing strategic plans to improve customer satisfaction and leading the execution of client implementations and change orders. Ensured successful launches by driving plan dates and deliverables. Represented Benefit Services in key meetings, managed the delivery model, and initiated change requests for out-of-scope services. Oversaw a portfolio of Fortune 500 clients, consistently achieving top customer satisfaction ratings. Spearheaded development… Show more Promoted to enhance performance standards, developing strategic plans to improve customer satisfaction and leading the execution of client implementations and change orders. Ensured successful launches by driving plan dates and deliverables. Represented Benefit Services in key meetings, managed the delivery model, and initiated change requests for out-of-scope services. Oversaw a portfolio of Fortune 500 clients, consistently achieving top customer satisfaction ratings. Spearheaded development planning for new client and team managers, significantly improving onboarding efficiency and team integration.--- Show less

Directed a team of client analysts and specialists, overseeing Benefit Service implementations and change orders, and ensuring client perspectives were represented in strategic meetings. Enhanced delivery processes by identifying out-of-scope services and implementing change requests. Revised company-wide Lean process training manuals and developed a tool for reviewing client manager capacity. Achieved the highest customer satisfaction rating in the company and boosted satisfaction scores for… Show more Directed a team of client analysts and specialists, overseeing Benefit Service implementations and change orders, and ensuring client perspectives were represented in strategic meetings. Enhanced delivery processes by identifying out-of-scope services and implementing change requests. Revised company-wide Lean process training manuals and developed a tool for reviewing client manager capacity. Achieved the highest customer satisfaction rating in the company and boosted satisfaction scores for two clients by over 20% through rigorous analysis and continuous improvement. Show less

Directed client issue resolution and process optimization for defined contribution plans, enhancing service efficiency and client satisfaction. Developed and delivered training programs, improved team capabilities, and implemented key initiatives that reduced turnaround times and were adopted company-wide.

Led team training and managed escalated issues, ensuring efficient handling of defined contribution plans. Guided employees on benefit options and rules, training new hires and associates. Coordinated technology upgrades and supported annual enrollment, training the team on plan provisions and changes.“Sandra is intelligent, articulate, and a quick learner. she is someone who gets into a project and runs with it. She makes things happen.” - 2003 Performance Review Excerpts