Within the first 3 months: I partnered with Medicare Sales leaders to re-organize a Field Sales Rep Program. I formulated strategies for communicating change, supporting leaders and coaching employees through the transition; resulting in a team-based model and improved employee engagement and satisfaction. I have also led 2 talent review sessions with sales and marketing leaders; managed and facilitated 3 leadership development meetings in March 2019, August 2019 and March 2020. I continuously coach and consult with leaders on employee relations and team effectiveness needs; while also managing cultural engagement programs.

I managed a team of 7 Licensed Mental Health Clinicians from NY, NE, IN, MA, NH, CA and NV, coaching them on techniques for developing content, facilitating training sessions and communicating with business and clinical leaders. In 2018, I used a coach approach and change management techniques to lead my 2 NY Clinical Trainers through an organizational change moving from Centene to Excellus; resulting in continuous productivity and a successful transition to Excellus.

•Managed New Employee Orientation Program, including: event logistics, online compliance training, and facilitation to multi-cultural audiences ranging from 50-90 new employees each week.•Strategic partner with New Horizons Learning Center, coordinating all training logistics for System-wide Microsoft Office Application Training. •Training Lead on Project Management training to Hospitalists (Doctors) from Rochester General and Newark-Wayne Hospitals.•Taught 113 employees on Perceptive, Document Imaging and Scanning system – many of whom were initially unreceptive, with their average post-training assessment scores at 93%.•Delivered training and provided on-site go-live support and troubleshooting to 150 OB/GYN Nurses, for new state mandated vaccine program.

• Managed the training and development for approximately 150 multi-cultural employees. Training included: job skills-based, Joint Commission in-service, environmental health and safety, leadership development, patient safety, and infection prevention practices. • In 1st 3 months on the job, I delivered and finished the 2012 annual Joint Commission regulatory training, meeting the deadline, and resulting in 92% compliance, while tracking data in Excel and Healthstream Learning Management System. • Assessed annual compliance training needs, and developed process for implementing 2013 Joint Commission regulatory training. Delivered training, with result of 90% compliance. • Generated new professional development program: designed and delivered a new leadership development program.

• Managed and delivered training for multi-cultural employees and supervisors of: The City ofThe City of Rochester, Hillside, Rochester General Health System, and other organizations. Topics included: Effective Communication, Dealing with Difficult Behaviors, Personal Resiliency During Times of Change, Stress Management, Motivating Employees and Time Management. • Strategic partner with Senior Health Alliance of Greater Rochester. Managed and delivered training sessions to Certified Nursing Aide’s (CNAs) at 5 different senior-living facilities, resulting in projects for behavioral enrichment, performance improvement, and team development. $72,000 of revenue.• Lead Trainer for The City of Rochester’s 2011 Workplace Violence Prevention Training. Designed and delivered presentations to diverse audiences ranging from small groups to 250 employees.• Generated an additional $7,000 in training from printing company, for training on change management, conflict resolution and communications.

Designed and delivered Customer Service Training for Veterans; while marketing Innovative Training Solutions (ITS), a "start-up" training and recruitment division to local businesses and community organizations, through cold calling and networking from previous established relationships.

Administered assessment and training for job skills assessment program -WorkKeys and KeyTrain, recruiting candidates for a Machinist position; resulting in Getinge hiring 30 skilled people.Managed computer training program, performed needs assessment, and created a new computer literacy program resulting in 5 new classes. Taught daily computer classes to multi-cultural groups of job seekers.Coached multi-cultural job seekers on career transition tips, and how to use various resources, including O*net Online and Indeed. This was done through one-on-one meetings and facilitated group workshops.Strategic partner with companies to assess the skills and training needs of their workforce; while generating new business, and managing 2 career fairs within 6 months.

Managed the training development, prouct deployment and support. Delivered online presentations to: School Administrators; Directors; Instructors; Opreations Managers; and Customer Service and Technical Support Reps. Designed curriculum for user manual and quick reference guides; and program operations.