Sandra Piscopo Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Expert in Up-selling and Cross-selling of a variety of services for luxury hotel groups across the country including Pride of Britain, Iconic and Exclusive Collection.Achievements: • Rewarded with a salary raise for consistently meeting the company’s targets and for the high quality of the service provided.

London, United Kingdom

• Reputation for excellency in administrative support of high profile clientele resulted in being in charge of Reservation operations for corporate meetings and events. • Entrusted to liaise with Reception, Catering and the Audio Visual team to ensure the smooth running of meetings for board members and high profile investors.• Often invited to take on Helpdesk duties to ensure that inter departmental requests were logged and actioned promptly, and financial administrative tasks, such… Show more • Reputation for excellency in administrative support of high profile clientele resulted in being in charge of Reservation operations for corporate meetings and events. • Entrusted to liaise with Reception, Catering and the Audio Visual team to ensure the smooth running of meetings for board members and high profile investors.• Often invited to take on Helpdesk duties to ensure that inter departmental requests were logged and actioned promptly, and financial administrative tasks, such as purchase orders and invoices, were timely processed.• Commended for efficiency in switchboard operations, and especially for sensitive handling of phishing calls in accordance with company regulations.Achievements: • Successful planning and delivery of events such as Scott Harris‘ Committees Dinner and Rothschild’s Apprenticeship Day for graduates students. Show less

London, United Kingdom

• Exceptional customer service experience in prior position led to opportunity to work for the prestigious Firmdale group where I was praised for my expertise and sensibility.Responsible for editing/finalising of database logs, reporting inconsistencies and development of a wide range of administrative material, including payments and commissions.• Often called to liaise with the Press Junket department to ensure the client‘s needs were fulfilled in a sensitive and timely manner… Show more • Exceptional customer service experience in prior position led to opportunity to work for the prestigious Firmdale group where I was praised for my expertise and sensibility.Responsible for editing/finalising of database logs, reporting inconsistencies and development of a wide range of administrative material, including payments and commissions.• Often called to liaise with the Press Junket department to ensure the client‘s needs were fulfilled in a sensitive and timely manner, especially in occasion of high profile events such as BAFTA Awards and London Film Festival.Achievements: • Frequently rewarded as leading team member for upholding the company’s values throughout my work and exceeding forecasted monthly revenue. Show less

London, United Kingdom

• Entrusted to manage multiple operational tasks, including bookings for eight exclusive restaurants and availability for private members clubs, events and Spa.• Commended for strong interpersonal and client relations skills. Often served as first point of contact for Soho House members and VIP from the entertainment industry.Achievements: • Within the first six months in the role, my personalised selling techniques significantly boosted the revenue generated from restaurants and… Show more • Entrusted to manage multiple operational tasks, including bookings for eight exclusive restaurants and availability for private members clubs, events and Spa.• Commended for strong interpersonal and client relations skills. Often served as first point of contact for Soho House members and VIP from the entertainment industry.Achievements: • Within the first six months in the role, my personalised selling techniques significantly boosted the revenue generated from restaurants and rooms.• During my time within the company I was able to increase the memberships issued by a quarter and implement a more efficient guest recovery strategy. Show less

London, United Kingdom

• Initially hired as a Receptionist I was quickly promoted to Reservation Agent and entrusted with overseeing the operations of the department and supporting the management team.• Complimented for successfully liaising with sales and group reservation departments to prioritise VIP guests and provide a competitive service tailored to corporate, groups and individuals.Achievements:.• Implemented a new digital filing procedure that greatly sped up the process allowing for quicker… Show more • Initially hired as a Receptionist I was quickly promoted to Reservation Agent and entrusted with overseeing the operations of the department and supporting the management team.• Complimented for successfully liaising with sales and group reservation departments to prioritise VIP guests and provide a competitive service tailored to corporate, groups and individuals.Achievements:.• Implemented a new digital filing procedure that greatly sped up the process allowing for quicker access to essential data. Show less

London, United Kingdom

• Esteemed as one who excels in a fast paced environment. Day to day role involved updating and filing of customers‘ data, handling of payments, refunds and cash float balance. • Commended for competent training of new team members to the hotel‘s high standards and supervising of the front desk team.• Acknowledged for providing empathetic, compassionate support to clients and colleagues.

London, United Kingdom

• Recruited to provide administrative support to the front desk team.• Daily role included processing of arrivals and departures, updating of customer’s data, handling of emails and phone enquiries, managing of currency exchange and issuing of invoices.

Bachelor'S Degree (Hon), Language Interpretation And Translation

Diploma In Tourism Studies, Tourism And Travel Services Management