Sandra Pointer Email & Phone Number

Oxford

The Business Growth Service consolidated GrowthAccelerator and the Manufacturing Advisory Service and schemes from the Intellectual Property Office (IP Audits) and the Design Council (Design Mentoring) into a single service. Providing expert, tailored and on-going support to businesses across England with the potential to improve and grow.Management consultancy; investment & finance, business growth services. This private company secured a Government contract to help small UK businesses grow. Supporting the Account Management team, responsible for:Pre-empt and solve client issuesLiaise with client businesses during their participation in the service to ensure smooth running of accountMonitoring MI and dashboards gathering business data from clients Chasing payment of invoices and liaising with clients to ensure successful onboarding onto the servicePromoting the service to clients ensuring that they are aware of the support available to their businessSupport the Field Growth Managers in all areas relating to the customer journey through the serviceAttend Central Zone meetings to provide Business Growth Managers with updates on client progress Provided input during ad hoc improvement projects alongside the Operations ManagerCollecting financial data from clients in order to report the impact of the Growth Accelerator Service

Abingdon

Subscription agency; providing a subscription service for clients; academic, universities, hospitals, corporate businessesRole Definition:Major Publisher Accounts; Elsevier Publishing, Oxford University Press, Cambridge University Press and many others. Dealing with their day to day queries regarding subscriptions and daily account activities.Resolving high level and complex queries on print and digital with minimal management intervention.Developing strong Publisher relationships to ensure maximum profitability Maintain Publisher commissions crucial to the businessEnsuring all financial transactions were processed within agreed timeframesTaking ownership of overall workload and liaising with internal operational teams globallyImproving operational efficiency through well-established best practice and continuous improvementVisiting Publishers, attending key conferences and supporting the commercial teams