- Directly responsible for the daily supervision of a team of 3 administrative assistants.- Responsible for troubleshooting customer issues and ensuring the highest level of customer service possible.- Responsible for the assigning of new files as they are received at the office daily.- Responsible for full file and final bill audits before they are given to the General Manager and then Owner for submission for payment.- Responsible for processing weekly payroll, maintaining employee files, and administrating health and benefits for 20-25 people.- Responsible for performing all accounts payable functions, including but not limited to sorting incoming bills, and making and tracking monthly payments on revolving accounts.- Responsible for performing monthly reconciliation of checking/savings accounts.- Responsible for verifying accuracy of monthly P&L reports to ensure all AR/AP items are recorded appropriately.- Responsible for verifying all AR payments to ensure prompt and accurate entry into QuickBooks.- Responsible for all IT support throughout sister franchises.- Responsible for overseeing collections and ensuring that all delinquent accounts are followed up with accordingly by the assigned Administrative Assistant.- Increased revenue collected by 15% for the first quarter of 2013 over 2012.- Act as a point of reference for other franchises regarding national accounts, IT issues, and other company related questions as needed.- Responsible for developing new documents and workflow processes to be implemented across 4 franchises.- Responsible for the “on call pager” every other week (Monday close of business to the following Monday at start of business). This includes accepting incoming calls 24 hours a day, taking initial loss information, and dispatching to the appropriate Production Manager for servicing.- Responsible for organization of weekly Production Notebook for review with Owners.

Assisted in development and implementation of workflow procedures to ensure accurate and consistent publication of work products to clients, both prospective and established.Responsible for helping maintain accurate and up to date client and job databases.Responsible for assisting in the processing of incoming takeoffs, field notes, contractor invoices and estimates, photographs, and other job related documentation.Assisted in maintaining paperless filing system.Acted as administrative assistant to Consultants in the field.Assisted Director of Information Services and President with day-to-day operations as needed.Assisted in coordinating travel, site inspections, and other meetings as requested by Consultants.Assisted in grammatical review of reports prior to publication.Responsible for developing Continuing Education division of company, including but not limited CE credit reporting to insurance departments in multiple states.Responsible for coordinating marketing push to Bermuda including but not limited to coordinating travel and setting appointments with new companies.

Responsible for day-to-day operations of a multi-doctor veterinary practice, boarding and grooming facility.

Responsible for ordering and coordinating multiple shipments of individual mechanical and electrical components for use in the turnkey construction of cold storage and banana ripening rooms.Acted as receptionist/office manager and was responsible for day-to-day coordination of office tasks.Responsible for post start-up support and parts sales orders.Responsible for creating Instructions Manuals to include MSDS sheets, technical drawings, spare parts lists, wiring diagrams, etc.Responsible for creating and maintaining up-to-date case studies and physical generation of all marketing collateral.Assisted in creating of technical drawings for various electrical and mechanical components.