Sandra S. Email & Phone Number

I am an enthusiastic People Leader who thrives in fast-paced and dynamic working environments. With over 10 years of combined experience in customer service, leadership, mentoring, onboarding, and training, I am passionate about empowering others and driving team success.As a Customer Support Manager at Motorola Solutions, I manage multiple state and local government contracts, ensuring exceptional customer satisfaction and seamless delivery of our Lifecycle Service products. I excel at building strong relationships, resolving escalations, and fostering a culture of collaboration and accountability within my team.Empathy is my superpower! I am dedicated to helping others see their fullest potential and believe that every interaction should leave people motivated and inspired. I’m a champion of mentorship and a firm believer that constructive feedback, delivered with the right approach, can empower individuals to tackle new challenges confidently.In my role, I utilize tools like Salesforce CRM and Google Workspace to enhance team productivity and ensure accurate service delivery. I also actively participate in Diversity, Equity, and Inclusion (DEI) initiatives and lead efforts to increase representation within the company.I am always eager to take on new challenges and find innovative solutions to complex problems. Whether it's driving service growth, optimizing processes, or developing future leaders, I am committed to making a positive impact in everything I do.

• 

  Coursera

  Google It Support Professional