Sandra Schmidt Email & Phone Number

United States

Las Vegas, Nevada, United States

Support PLAYSTUDIOS portfolio.

Las Vegas, Nv, United States

Continuing to provide excellent support to our customer's customers while offering them additional support options as we branch into full home technical support.•Call Center Representative for Mobile Device Technical Coaching•Resolves issues or guides customers on the path to resolution•Be the customers friend and tech•Be open and receptive especially in difficult situations•Be flexible and responsive to changes as they come

Sacramento, California Area

Surprising and Delighting Customers as a member of our new Same Day Delivery and setup service. Customers have made their voices heard and Asurion listened. As a member of the launch team, it has been exciting and a pleasure to assist customers who have a need for a timely and personalized experience with their mobile devices.Being a member of the launch team was exciting and a joy that sound up way to soon. But as usual Asurion took great care in reunification with our original roles and team.

Las Vegas, Nevada

•Call Center Representative for Mobile Device Technical Coaching•Resolves issues or guides customers on the path to resolution•Be the customers friend and tech•Be open and receptive especially in difficult situations•Be flexible and responsive to changes as they come

Las Vegas, Nevada Area

•Call Center Representative for Mobile Device Technical Coaching•Resolves issues or guides customers on the path to resolution•Be the customers friend and tech•Be open and receptive especially in difficult situations•Be flexible and responsive to changes as they come

Las Vegas, Nevada

•Holds a Nevada Gaming License •Configure new and used EGM’s for all product lines using Sales Order Checklists submitted using the business tools.• Generate RMAs from device removal requests• Perform pre-shipment sales order pricing and compliance reconciliation and prints shipping documents • Monitor group mailboxes and create appropriate cases

Mason, Ohio

Ensure timely response to and notify escalation groups of ongoing issues within the enterprise. Fulfilled the roles of “Escalation Management” and “Incident Control/Monitoring”. During a catastrophe, acted as the central point of dissemination for information to the enterprise. Key responsibilities: 1) Monitoring of ticketing systems for new critical and high severity cases. 2) E-mail notification of critical and high severity cases to technical and management resources. 3) Coordinating technical resources in a common forum for quick response and resolution of critical incidents

Dayton, Ohio

As a Mary Kay Independent Beauty Consultant, I sell Mary Kay skin care, body care, fragrances and color cosmetics. Can also assist others who are interested in starting their own Mary Kay independent beauty business.

Dayton, Ohio

Coordinate the resources and services for the IT Labs & classrooms including PC's, laptops and printers in classrooms, labs and Info Links. Responsible for coordination of technical assistance provided from IT-Network Application Specialist, Technical Services and other ITS Staff to ensure faculty, staff, students and outside clients have optimal access to technology and support resources. Technical Lead for the annual Project Lead The Way program, adapting the deployment to facilitate a more efficient and productive launch on day one for each session. Develop plans and documented procedures to effectively support resources and services and communicates to students, faculty and staff. Identified needs for new services or resources based on in depth knowledge of activities, utilization and student and faculty user requirements. Supervised part-time and student staff to ensure satisfactory assistance to outside clients, faculty, staff and students.

Dayton, Ohio

Monitor systems and network, through OpenView as well as other sources and services, ensuring function and availability. Accountable for backing up the Unix boxes and server databases providing a verified copy on media for Disaster Recovery or file restore. Accountable for the data media library database and data media management, maintenance, and storage. Ensuring media is numbered and bar-coded and labeled. Keep a log of the media number, with corresponding file contents, creation and purge date, in the media library database. Scanning of tests and surveys, for faculty and college, using ParScore’s Scantron software and hardware. Creation, documentation and management of two online Angel Communities for secure disbursement of scanned test & survey reports. Shutdown and re-configuration of servers and Unix boxes in accordance with a scheduled preventive maintenance plan, unplanned maintenance and after hours services solutions.

Dayton, Ohio

Manage Student Workers (IT Labs Assistants) in Open Computer Labs. Assist students in the their efforts to use technology in their learning process. Performed open seminars teaching students how to navigate and utilize the college website and the various options presented within that format.

Dayton, Ohio

Provide support and training to students who utilize on campus computer labs as part of their academic experience. Respond to varied needs to students with diverse skills and developmental needs. Flexible approach in guiding students and teaching them how to utilize technology. Maintain computer labs appearance and equipment as needed.

Web Based

Has moderated two online support groups for parents of teens and young adults diagnosed with bipolar disorder. Provide emotional support and guidance in locating services as needed. Maintain online library for each group as needed. Participate and provide backup support for live online chats. Mentor new moderators as they learn their new roles and the resources provided for them on the Child and Adolescent Bipolar Foundation website.

Northwood, Ohio

Schedule paint production of automotive fascias for two shifts each day, 5-6 days a week as needed. Communicate paint production schedule to molding, cart maintenance, loading, paint booth, on-site paint suppliers, quality inspection, assembly, warehouse and shipping to ensure high efficiencies and timely shipments. Purchase of maintenance supplies, carts, cleaning products, clean room products, uniforms, acetone mixture and paint. Communicate efficiencies and strategies to management for presentations. Participate in committees for process improvements. Perform supplier inspections and develop strategic improvement plans.

Defiance, Ohio

Develop scheduling strategy and plan for new machine. Participate as a front line facilitator for a new scheduling system utilizing an Access Database which provided live schedules from the office to the machine for real-time requirements. Work with suppliers to develop appropriate labeling for materials. Coordinate major turn overs from rolled products to board products on a biweekly rotation to meet the needs of the customers. Manage inventory in the onsite warehouse and 3 off-site warehouses. Communicate with transportation to coordinate shipments from the appropriate location. Coordinate supply requirements with the Raw Materials Manger. Participate in customer visits to ensure customer service needs were met or exceeded.

Jacksonville, Florida

Support the Senior Financial Manager and his team. Provide back up support for the Finance Department Vice Presidents. Maintain payroll and personnel files. Make travel arrangements as needed for any member of the Financial Planning Team. Plan and prepare presentations as needed for Financial Meetings. Participate on the committees for US Savings Bond Campaign, Blood Drive, and the United Way Drive

Jacksonville, Florida

Support Facilities Manager. Review and participate in developing contracts with Headset suppliers. Perform facility utilization reports. Clean and perform minor repair of headsets for telemarketing teams.Participate in Dale Carnegie Training, Computer Based Training for various software applications.

Masters, Information Systems

Currently on hold

Certificate, Comptia A+: A Comprehensive Approach

Comptia Network+, A+ And Network+

Ba, Psychology

Activities and Societies: Psych Club member, Volunteer - Tech Fest 2008 for the Psi Chi & Psych Club table, Direct Care Internship.

Aa, Liberal Arts

Electrocardiography Certificate Microsoft Word Specialist Certficate

Certificate, Word Processing Specialist

Diploma, Business

Activities and Societies: Marching Band, Concert Band, Pep Band, Jazz Band