Sandra Sims Email & Phone Number

Sausalito, Ca, Us

Sausalito, Ca

Marin, Ca

San Rafael, Ca

Managing operations, company growth and expansion to San Francisco for Johnny Doughnuts. Recently rated the #3 doughnut Nationwide by the Food Network! Johnny Doughnuts makes artisan doughnuts, handcrafted with the finest organic cool milled wheat flour and ingredients from locally sourced vendors.

Mill Valley, Ca

Managing a full-service, professional business center, which includes: 17 furnished Executive Suites, conference and meeting rooms, drop-in business lounge, virtual office services. We provide a professional working environment and turn-key office solutions for a variety of clientele including: entrepreneurs, attorneys, financial advisors, consultants, start-ups, teams looking for the ideal co-working space, and anyone in need of a place to launch their home business from a kitchen to the next level. Daily responsibilities include: sales, marketing, operations, facility management, and member services.

On Assignment At Google Headquarters – Mountain View, Ca

Consumer Operations – Technical Product Support SpecialistExtremely well versed in all Google products and services. Delivered, Tier 2 support, across multiple products, to support agents and customers world-wide. Brought resolution to a wide-range of issues and problems in a high-touch support environment. Consistently delivered outstanding customer service. Contributed to the documentation, testing, and development, of an extensive knowledge base and case handling system.Was one of 6 original agents brought in to launch an innovative "high-touch" support program for Google Headquarters. Our team went on to expand and evolve to over 80+ highly trained support specialists within a year and a half, spanning across multiple Google products, projects, and initiatives.

San Rafael, Ca

• Manage daily studio and office operations• Oversee order processing and fulfillment• Ensure the quality of images using Adobe Photoshop and Lightroom• Create and manage production schedule and deadlines• Provide coordination and support for concurring photo shoots• Website management and product development• Vendor and lab relations• Resolve customer support issues

Managed the production of a wide variety of corporate materials including marketing and corporate publications. Responsibilities included direct supervision of print design, copyediting, proofreading, graphical layout and production. Managed the studio resources to effectively execute 70-100 marketing and corporate projects simultaneously on-time and on-budget.

Key member of startup group hired to resurrect defunct marketing agency. Helped grow company from 7 original employees to over 200, and increasing revenue from $1.5 to over $78 million. Responsible for overall workflow development and technical implementation of agency's high-volume print production processes for catalogs, direct mail and marketing collateral. Oversaw desktop production, proofreading, image management, and release of electronic files. Worked directly with creative and account management team to ensure that all client objectives were met. Responsible for hiring, training, and managing production staff in multiple divisions and locations. Duties also included IT management for agency prior to hiring the Director of IT. Clients included: Dell, AT&T, eBay, Amazon.com, Eddie Bauer, Hallmark, Nike, L.L. Bean, Safeway, among others.

Responsible for overall workflow development and technical implementation of agency's high-volume print production processes for catalogs, direct mail and marketing collateral. Clients included Starbucks, Specialized, Hallmark, Discovery Channel, Service Merchandise, among others.

Developed and delivered numerous professional training programs for over 700 employees nationwide. Supervised team of five additional full-time trainers. Classes included: New Hire Orientation Program, MS Office, QuarkXPress, Adobe Creative Suite, FileMaker Pro, Electronic Page Building, Preparing Page Files for Print, and many more. Concurrent responsibilities included leading extensive corporate-wide ISO certification process.

Oversaw digital production for multiple agency accounts. As key member of agency expansion team, interviewed, hired and trained new personnel for New York, Los Angeles, and Atlanta offices.

In addition to creating electronic page files for print using QuarkXPress, assisted Production Manager with management of the Production Department including: interviewing, hiring, training new team members, troubleshooting technical issues, ensuring accuracy of all printed materials and deadlines met.

Responsible for creating electronic page files using QuarkXPress. Worked directly with art directors and account managers to implement client objectives and revisions. Implemented client changes, ensured file accuracy and technical requirements for printing process while meeting all deadlines. Prepared files for release to printer. Trained new electronic artists on software usage, page building techniques, and overall print production workflow. Clients included: Sears, Godiva Chocolatier, Broder Brothers, Brookstone, Playboy, Victoria Secret, Home Depot, Lord & Taylor, Sunbeam, among others.

Created electronic page files using QuarkXPress. Implemented client revisions, ensured file accuracy and technical requirements for printing process while meeting all deadlines. Prepared files for release.

Responsible for a variety of aspects of small print shop operations, including job intake, managing schedules and deadlines, pre-press and digital file preparation, overall customer satisfaction.