Sandra Soto Email & Phone Number

Vancouver, Columbia Británica, Canadá

Mexico

• Optimized communication processes reduced response time by 83%, significantly improving overall customer satisfaction and boosting repurchase rates.• Maintained strong relationships with internal departments and external partners, fostered collaborative problem-solving, and achieved an increase in Net Promoter Score of 8 out of 10.• Established a weekly feedback system that generated customized solutions, enhanced operational efficiency, and elevated stakeholder satisfaction, particularly in meeting product delivery deadlines by 95%.• Led a high-performing team of 5 representatives and provided targeted training that significantly improved service quality and operational efficiency.

Mexico City, Mexico

Spearhead project development and ensure adherence to established objectives through seamless collaboration, consistently delivering a remarkable average of 40 projects per month.Provide effective leadership and guidance to a diverse team of 5 professionals spanning multiple disciplines, including accounting, human resources, and sales. Strategically optimize project revenue allocation to achieve an impressive 80% carryover rate, enhancing the efficiency of income earmarked for each project

Toluca De Lerdo, México, Mexico

Coordinate Sales Activities: Collaborate with various university departments to organize and coordinate sales activities and initiatives.Client Relationship Management: Build and maintain relationships with prospective students, parents, and other stakeholders to promote enrollment and participation in university programs.Event Planning: Plan and execute events, such as open houses, campus tours, and recruitment fairs, to showcase the university's offerings and attract potential students.Sales Support: Provide support to the sales team by preparing marketing materials, responding to inquiries, and ensuring a seamless communication process with prospective students.Data Analysis: Analyze sales data and trends to identify opportunities for improvement and to make data-driven decisions.Collaboration: Work closely with admissions teams, academic departments, and marketing teams to align sales efforts with the overall university strategy.Customer Service: Address inquiries and concerns from prospective students, providing them with accurate and relevant information to enhance their understanding of the university's programs and offerings.

México

• Managed brand activations across all 12 NASCAR races, overseeing the entire process from conceptualizing stand ideas to executing them on race days.• Secured sponsorship for two Mikel trucks, each valued at 2 million MXN, showcasing effective negotiation and partnership-building skills.• Engaged with partners, offered product sales recommendations, and promoted merchandise tailored to customer needs.

México

• Proactively reduced delinquent debt by 20% through strategic deductions and disputes management.• Managed reconciliation of 84,500 monthly credit notes, ensuring accuracy and financial integrity.• Streamlined client credit applications for improved efficiency and heightened customer satisfaction.

Maestría En Finanzas, Accounting And Finance

Bachelor Of Business Administration - Bba