Working with the professional services teams across all offices in administration, including reception on front desk in the Drouin office assisting with phones, with a big focus on customer service. Other half of my role is providing marketing support in all offices in our Traralgon, Moe and Drouin offices with my main purpose to build the RGM brand.Key Achievements to date• Assisted with the rebrand of RGM to provide the firm with a refresh and was part of a project team to assist with the implementation. Researched and investigated external marketing agencies and delivered options to assist the Partners with this decision. In the end we created a brand that infiltrated every aspect of the business, so it was important to get it right.• Introduced FeeSynergy to RGM to assist with their debtors as numbers were high and they wanted to find a solution for the firm and their clients. This then enabled the firm to bring their debtor days down and at the same time help clients manage cash flow.• Assisted with changes in relation to MYOB invoices, statements, general office management and gave feedback to help change and improve systems in the business.

Assisted the Agency with building their website and promoting the agency.Assisting clients with their travel itinerary and ensuring all research has been undertaken to give the customer the best possible outcome to suit time and their budget.Saving for that holiday takes time, therefore you should take the time to plan your next holiday. Let your travel agent do the work for you and so you can concentrate on what you do well.

Worked in Debt collection in the Local Government team collecting for two major Water Boards in an efficient and timely manner, in accordance with all corporate policies and procedures. Consistently met set targets in order to achieve individual and divisional objectives.Key Responsibilities:- Collection of Accounts - examined accounts and defined the best course of action. Actioned accounts in appropriate manner.- Reported to the Manager recommended actions and advised of any pertinent information and confirmed balances.- Listened to customer's objections and worked with customer to overcome them.- Collected accounts in full or any variations of payment able to be obtained by negotiation.- Responded promptly to any queries or disputes a debtor may have had.- Adhered, at all times to ACCC debt collection guidelines, the Privacy Act, Customer Credit Code and other legislative requirements.Key Achievements- Achieved set collection targets including but not limited to office budget, team budgets and individual budgets.- Worked at least 100 accounts per day.- Ensured call quality was held at the highest level and adherence to process was maintained on all calls to Debtors and Clients.- Held a workshop with staff on how to manage conflict with customers and who were faced with difficult times, mental health issues, aged pensioners and people of were struggling to put food on the table - this resulted in assisting staff with the right referrals such as Anglicare etc.- Assisted the Manager with ideas to finalise the website.- Assisted Team Leaders with functional best practices.

Marketing Business Partner for the Eastern Victoria region and worked with approximately 130 staff which included 12 Principals and a Chief Operating Officer.Key Responibilities:- Identified tenders regionally and deployed to the appropriate people in the business, particularly for larger submissions that involved multiple offices and service offerings, in collaboration with the Tenders Workgroup.- Organised and participated in event management which included internal and external events, seminars, conferences and client entertainment. - Ensured the brand was known in key markets and seen as relevant to needs of stakeholders.- Fostered a positive community engagement culture with focus on raising brand profile locally and identifying opportunities and provided resources for offices to engage in their local community and promote internally.- Updated the website locally and managed the Eastern Victoria marketing budget. Key Achievements- Increased the communication for cross selling with principals, managers and all teams, leading to new opportunities within existing clients to increase organic growth.- Developed marketing plans for principals, managers and senior staff working on plans bi annually, thereby generated new business from LinkedIn training and social media. - Introduced key people in the business from industry sectors, business groups in the community to build on existing and new relationships.- Reported on the Beaton client survey results to the firm and had significant results improving the overall relationship.- Managed the marketing budget and achieved budget every year.

Key Responsibilities- Managed and reduced Team's lockup, debtors and work in progress and attended monthly meetings with teams to discuss outcomes.- Ensured the teams adhered to the Debtor policy.- Managed fees that had been referred to Midstate Credit Collect and made decisions in relation to the next legal step to recover the debt and worked directly with Lawyer's and all external stakeholders concerned.- Managed fees under fees finance with Feesynergy ensuring all clients were making their payments and implemented debtor client notes on APS for all staff. - Managed any conflict in relation to managing fees between the client and the firm.- Responsible for achieving revenue in accordance with agreed targets.Key Achievements- Reduced lockup down to 90 days (debtors 35 days & wip 55 days) while in this role.- After 3 months in the role signed a contract with Midstate Credit Collect and received 45% in collections within the 6 months that would have seen this revenue written off.- Introduced fees funding with Feesynergy to the firm locally and nationally to bring the debtor days down significantly and liaised directly with the key stakeholders.- Developed and implemented the debtor policy which was later utilised across the firm in Australia.- Gained substanial experience in understanding the driving forces behind stakeholders and developed ideas, strategies and solutions.- Trained a staff member in the role whom I supported from time to time after being promoted to Marketing Business Partner.- Managed all clients who had been referred to Midstate Credit Collect and made decisions in relation to the next legal step to recover outstanding debts.

Working one day a week for RDC & Spa as Bookkeeper.

Key Responsibilities- Paying all invoices for all offices in Eastern Victoria.- Implementation of new systems for staff within the Central Administration team and assisted with payroll when payroll officer was on leave.Key Achievements- Completed the implementation of new systems and was then promoted to Accounts Receivable Officer.

Assisted with the set up of the Administration at the Leisure Centre in Warragul.

Personal Assistant to the Partner in Charge, two Partners, 4 Managers and 20 Auditors of the South Eastern office in Mount Waverley.

Junior Clerk - Booking cargo for international ports, completion of bills of lading.