Sandra Zerafa Email & Phone Number

West Melbourne

Netball Victoria is a not-for-profit organisation responsible for the management and development of the sport of Netball in Victoria.Coordinate all elements of the Vixens membership program including development of membership packages, fulfillment, campaign and associated collateral,Develop and deliver ticket solutions with ticketing providers.Coordinate game day membership and ticketing information.Assist with overall Marketing planCoordinate merchandise sales, stock levels and purchases.

West Melbourne

Netball Victoria is a not-for-profit organisation responsible for the management and development of the sport of Netball in Victoria.GENERAL ADMINISTRATIONCoordinate the administration and delivery of association member registrations.Coordinate member card fulfilment process.Coordinate and respond to all association and individual membership queries as they arise, including providing support and advice for online registration program users. Provide information and support to associations and members for queries relating to the National Insurance Program.Generate and provide analysis and reports on the membership database as required.Provide assistance and training to NV staff when required.DATABASE MANAGEMENTMaintain the integrity of the member database, ensuring regular reviews and updates are undertaken.Create and update manuals for MyNetball database system.Coordinate and deliver MyNetball training sessions for Associations, Clubs and NV staff.Coordinate and respond to MyNetball support tickets and act as main contact within the organisation in relation to the database system.FINANCIAL ADMINISTRATIONCoordinate & prepare all financial reports and processes relating to the Online Association Program, memberships and provide regular financial reconciliations as required.Coordinate all financial transactions for all Associations.

Sports Stadiums Victoria is a not-for-profit organisation that specialises in sports facility management. The organisation works closely with local sporting associations to produce competitions, activities and community events. My role primarily focused on financial administration, program coordination and general administration. GENERAL ADMINISTRATIONCommencing in an organisation with only bare-bones policies and procedures, I was able to build a comprehensive framework from the ground up. This has greatly shaped the efficiency of our operations today. Policies and procedures I have developed and implemented include financial administration, bookings, payroll, customer feedback and complaints management and competition/program administration.Implementation of policies and procedures across all stadiums. Managing competition processing and data entry into in-house database. Managing booking enquiries, canteen stock and stationery. Monthly management reporting. Ad hoc administrative tasks. Creating and managing staff rosters.Acting in relief of Stadium Managers in their absence. PROGRAM AND COMPETITION COORDINATIONOrganising basketball and netball programs for up to 200 participants. Ensuring seamless coordination to ensure continued participation and growth in participation rates. Building campaigns to market programs for the first time, including a newsletter, Council advertising and school mail drops. These initiatives have substantially increased the visibility and take-up rate of our programs, including a new netball program that now attracts over 80 participants with games held every week. Liaising with diverse stakeholders across Councils, associations, schools, sporting bodies and clubs in relation to programs and competitions. FINANCIAL ADMINISTRATIONBanking, accounts payable and receivable, and conducting daily cash reconciliations. Financial reporting across two stadiums. Account and debtor management. Payroll processing.

Bachelor’S Degree, Business Administration And Management

Bachelor’S Degree, Sports Administration