Sandrine Balbo Email & Phone Number

Melbourne, Vic, Au

Melbourne, Australia

• Was the first UX employee• Introduced various UX concepts to a heavily engineering focus company (a software startup 5 years ago)• Created an Accessibility Road Map, NPS Strategy, User stories, Journey maps and UX Requirements• Conducted the first expert reviews, user tests and created the first set of personas• Modelled and documented the end-user processes, to support variousenhancements, new features development and sales pitches• Supported our Product Owners, Engineering, Sales and Operation teams, leading to a better understanding of the products and a clearer definition of future needs• Ran multiple breakfast/lunch brown bag sessions within the team in Melbourne, but also with the US teams in Atlanta and Denver

Docklands, Melbourne

• Created Use Cases, User stories, Journey maps, Business Requirements, Functional Specifications and Training manuals• Conducted user research (including interviews, workshops, brain storms, etc.) that provided measurable outcomes to support the Medibank Health Lab strategic directions• Developed successful relationships with stakeholders from various areas of our business• Supported the development team during critical phases of the projects, leading to successful delivery • Initiated and ran the SoX “Something eXperience” seminar series with the goal to spread User eXperience approaches and thinking to my colleagues

Melbourne

• Defined user requirements in close collaboration with clients and the Nuance team• Designed the user interaction for multiple IVR systems and developed the associated documentation (e.g. call flows, sample calls and detailed designs)• Managed and conducted usability tests • Collaborated closely with system architects and developers during the various development stages • Transformed old systems documentations to improve readability and updated them to document changes linked to new developments

• Wrote and delivered to clients user needs analysis, user requirements specifications, usability recommendations and web analytics reports for various web applications in banking, transport, government, entertainment and finance• Planned, designed and conducted numerous one-on-one usability tests, interviews and focus groups with end-users and stakeholders• Managed the communication with clients during projects, and with user experience designers and developers to implement proposed changes

• Gathered and structured business and user requirements for various web applications• Designed changes to the user interaction of existing systems to support new requirements• Planned, designed and conducted functional and user-acceptance tests• Collaborated closely with the developers during the various development stages• Created and delivered training to copyright staff, librarians, learning designers, content developers and academics

• Applied for and won multiple research grants and awards• Recruited and managed software engineers and teams of tutors to help run the various subjects and research projects I managed • Created, delivered and managed multiple subjects, from Java to Business Modelling at both under graduate and post graduate levels• Supervised to completion twelve research projects at both honours and master levels• Published twenty-five articles with various journals and conferences• Created and delivered numerous tutorials to industry partners and conferences

• Led information architecture activities, including structuring content (card sorting informed by personas) and designing navigation concepts (wireframes and site maps)• Formalised representation of user interaction (using workflows) to communicate and validate creative concepts to both clients and development teams• Collaborated closely with copywriters, graphic designers and developers during the various development stages

• Introduced my colleagues to task modelling notations. Task models were used to communicate to clients user requirements and also to support software engineers and technical writers throughout the software development cycle• Conducted extensive task analysis • Designed user interfaces for various Expert Systems and Mobile devices in the food industry, services, entertainment and defence areas• Conducted multiple usability evaluations of Expert Systems and Mobile devices• Published eight articles with various journals and conferences

Ph.D. In Human-Computer Interaction, Computer Science

Graduate Certificate In University Teaching, Education

Maîtrise Des Sciences Et Techniques Expert En Systèmes Informatiques, Computer Science

Postgraduate degree in Computer Science, specialising in operating systems

Diplôme Universitaire De Technologie, Spécialité Informatique, Computer Science

Bachelor degree in Computer Science, specialising in system analysis