Sandrine Balbo

Sandrine Balbo Email and Phone Number

Senior Product Designer at FLIP
Sandrine Balbo's Location
Melbourne, Victoria, Australia, Australia
Sandrine Balbo's Contact Details

Sandrine Balbo personal email

n/a
About Sandrine Balbo

I translate business goals and end-users needs into requirement specifications and transform them into systems supporting exceptional user experience. I am business-driven and user-focused.

Sandrine Balbo's Current Company Details

Senior Product Designer at FLIP
Sandrine Balbo Work Experience Details
  • Travelport Locomote
    Senior User Experience Architect
    Travelport Locomote Aug 2016 - Oct 2018
    Melbourne, Australia
    • Was the first UX employee• Introduced various UX concepts to a heavily engineering focus company (a software startup 5 years ago)• Created an Accessibility Road Map, NPS Strategy, User stories, Journey maps and UX Requirements• Conducted the first expert reviews, user tests and created the first set of personas• Modelled and documented the end-user processes, to support variousenhancements, new features development and sales pitches• Supported our Product Owners, Engineering, Sales and Operation teams, leading to a better understanding of the products and a clearer definition of future needs• Ran multiple breakfast/lunch brown bag sessions within the team in Melbourne, but also with the US teams in Atlanta and Denver
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  • Medibank
    Business Analyst
    Medibank Mar 2012 - Jul 2016
    Docklands, Melbourne
    • Created Use Cases, User stories, Journey maps, Business Requirements, Functional Specifications and Training manuals• Conducted user research (including interviews, workshops, brain storms, etc.) that provided measurable outcomes to support the Medibank Health Lab strategic directions• Developed successful relationships with stakeholders from various areas of our business• Supported the development team during critical phases of the projects, leading to successful delivery • Initiated and ran the SoX “Something eXperience” seminar series with the goal to spread User eXperience approaches and thinking to my colleagues
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  • Nuance Communications
    Senior Speech User Interaction Designer
    Nuance Communications Mar 2011 - Nov 2011
    Melbourne
    • Defined user requirements in close collaboration with clients and the Nuance team• Designed the user interaction for multiple IVR systems and developed the associated documentation (e.g. call flows, sample calls and detailed designs)• Managed and conducted usability tests • Collaborated closely with system architects and developers during the various development stages • Transformed old systems documentations to improve readability and updated them to document changes linked to new developments
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  • Usabilityone
    Usability Consultant
    Usabilityone Jun 2010 - Mar 2011
    • Wrote and delivered to clients user needs analysis, user requirements specifications, usability recommendations and web analytics reports for various web applications in banking, transport, government, entertainment and finance• Planned, designed and conducted numerous one-on-one usability tests, interviews and focus groups with end-users and stakeholders• Managed the communication with clients during projects, and with user experience designers and developers to implement proposed changes
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  • Deakin University
    Business Analyst
    Deakin University Jul 2008 - May 2010
    • Gathered and structured business and user requirements for various web applications• Designed changes to the user interaction of existing systems to support new requirements• Planned, designed and conducted functional and user-acceptance tests• Collaborated closely with the developers during the various development stages• Created and delivered training to copyright staff, librarians, learning designers, content developers and academics
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  • The University Of Melbourne
    Lecturer
    The University Of Melbourne Oct 2002 - Dec 2008
    • Applied for and won multiple research grants and awards• Recruited and managed software engineers and teams of tutors to help run the various subjects and research projects I managed • Created, delivered and managed multiple subjects, from Java to Business Modelling at both under graduate and post graduate levels• Supervised to completion twelve research projects at both honours and master levels• Published twenty-five articles with various journals and conferences• Created and delivered numerous tutorials to industry partners and conferences
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  • Modem Media
    Information Architect
    Modem Media May 2001 - Jul 2002
    • Led information architecture activities, including structuring content (card sorting informed by personas) and designing navigation concepts (wireframes and site maps)• Formalised representation of user interaction (using workflows) to communicate and validate creative concepts to both clients and development teams• Collaborated closely with copywriters, graphic designers and developers during the various development stages
  • Csiro
    Research Scientist
    Csiro Sep 1995 - Dec 2000
    • Introduced my colleagues to task modelling notations. Task models were used to communicate to clients user requirements and also to support software engineers and technical writers throughout the software development cycle• Conducted extensive task analysis • Designed user interfaces for various Expert Systems and Mobile devices in the food industry, services, entertainment and defence areas• Conducted multiple usability evaluations of Expert Systems and Mobile devices• Published eight articles with various journals and conferences
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  • Bond University
    Senior Teaching Fellow
    Bond University 1994 - 1995
    View
  • Université Joseph Fourier (Grenoble I)
    Ph.D. Student
    Université Joseph Fourier (Grenoble I) 1990 - 1994

Sandrine Balbo Skills

User Experience Usability Testing Information Architecture Usability User Centered Design Human Computer Interaction User Interface Requirements Analysis Business Analysis User Interface Design Stakeholder Management Usability Engineering Task Analysis Requirements Gathering Agile Methodologies Wireframes Web Applications Qualitative Research Web Analytics Interaction Design Persona Mobile Devices User Scenarios Supervision User Experience Design User Research Accessibility Proactive And Innovative Personality Accomplished Teacher And Trainer Problem Solving Analytical Skills Site Maps High Level Analytical And Problem Resolution Skills Self Motivated High Level Interpersonal Capabilities Highly Motivated And Enthusiastic Fast Learner Experienced In Supervision And Management Of Staff

Sandrine Balbo Education Details

  • Université Joseph Fourier (Grenoble I)
    Université Joseph Fourier (Grenoble I)
    Computer Science
  • The University Of Melbourne
    The University Of Melbourne
    Education
  • Université Joseph Fourier (Grenoble I)
    Université Joseph Fourier (Grenoble I)
    Computer Science
  • Institut Universitaire De Technologie D'Aix-Marseille Ii
    Institut Universitaire De Technologie D'Aix-Marseille Ii
    Computer Science

Frequently Asked Questions about Sandrine Balbo

What is Sandrine Balbo's role at the current company?

Sandrine Balbo's current role is Senior Product Designer at FLIP.

What is Sandrine Balbo's email address?

Sandrine Balbo's email address is sa****@****.com.au

What schools did Sandrine Balbo attend?

Sandrine Balbo attended Université Joseph Fourier (Grenoble I), The University Of Melbourne, Université Joseph Fourier (Grenoble I), Institut Universitaire De Technologie D'aix-Marseille Ii.

What are some of Sandrine Balbo's interests?

Sandrine Balbo has interest in User Experience.

What skills is Sandrine Balbo known for?

Sandrine Balbo has skills like User Experience, Usability Testing, Information Architecture, Usability, User Centered Design, Human Computer Interaction, User Interface, Requirements Analysis, Business Analysis, User Interface Design, Stakeholder Management, Usability Engineering.

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