• Led a team of approximately forty employees to ensure the timely production of quality parts in alignment with monthly demand, while also providing coaching to foster continuous employee development.• Implemented monthly Standard Work Audits to monitor the proficiency of PBs across the stations they are trained in and actively engaged in.• Engaged in cross-functional collaboration with colleagues from other sites as an integral part of a seamless production line transfer initiative.• Traveled to Coyol to provide troubleshooting support for their initial production line, while ensuring continuity of demand fulfillment at the product’s home site.• Utilized the Worked Content Graph to calculate the optimal headcount adjustments required for a seamless transition, balancing efficiency while downsizing during the transfer process.• Employed Lean Essentials to craft an Event Chart, illustrating the project potential implementation timeline and its effects on production line efficiency.• Identified and resolved various equipment issues, escalating critical matters to the core team to mitigate any potential disruptions to production.• Facilitated Lean Reviews with Senior Leadership and colleagues, providing comprehensive updates on the core six metrics, recent problem-solving initiatives, and ongoing utilization of tools aimed at enhancing process efficiency and line performance.• Contributed to the analysis of VIP and their implications on COGS, aiding in prioritizing projects based on their financial and efficiency impact.• Collaborated with management to develop a COGS Roadmap, illustrating the projected impact of various projects on COGS over the next three years as part of the Start Plan.

• Employed the Visual Management System outlined in Lean Essentials each morning to strategically assign Production Builders to designated stations, optimizing product assembly efficiency.• Recognized areas of vulnerability within the production line, strategically plan to train Production Builders for enhanced versatility and resilience.• Collaborated with Mechanical Engineers and Quality Engineers to investigate scrap occurrences and address any arising issues, thereby mitigating downtime risks.• Facilitated morning meetings to deliver updates on the previous day's performance to the core team, fostering alignment on strategic objectives for the day ahead.• Partnered with PBIII to assign training plans for product builder when training was required at a new station, then coordinating TPAs once they showed understanding and comfort in that station they trained to.• Implemented a scheduled rotations to prevent ergonomic injuries from working high risk station.• Engaged in a Kaizen initiative resulting in a station reconfiguration aimed at enhancing comfort, reducing ergonomic risks, and standardizing workflow processes at the station.• Provided training to product builders to increase line versatility. • Managed interpersonal challenges among Production Builders (PBs) stemming from language barriers.

• Processing current employee’s access and recertifying• Removing terminated employee’s access from our systems• Assist employees in troubleshoot and issue they have in regard to the systems we provide access to• Coordinate with trainer is assisting new hires in requesting access• Create an audit to identify user’s that need to be reached out to advise some type of update is needed• Create an audit to identify termed employees who are still lingering in system’s access• Assist supervisor and team lead in creating new effective ways to process user’s access

• Serviced and advise members with health plan benefits• Input data for a customer to get approvals on medications and treatments• Established a KPI scorecard to keep track of overall sites stats, broken down by supervisors and advocates for the site Director and site Vice President• Created and implemented an excel workbook for supervisors to use to track the individual stats of advocates and to see their own team progression• Assisted as interim team lead, supervising a team of 23, monitor and grading performance on calls and assist advocate if any questions arisen • Developed a SharePoint to store perfected calls done by advocate to use for training when needed

• Reached out to different stores to locate merchandise and put on reservation for customers that were in looking for a specific item• Supported co-managers in training new hired associates, the basic day-to-day and month-to-month task• Worked over time assisting co-managers and store manager to close and make sure everything is prepared for the following day