Compliance Officer
CurrentIn this role, I drive successful communication and resolution of member issues by serving as the primary liaison between state and CMS regulators. I manage reporting requirements, corrective action plans, and ad hoc requests with precision. As a key coordinator, I lead state and CMS audits for AETNA's MMP, ensuring compliance and operational excellence. I am instrumental in enabling adherence to relevant CMS mandates and regulatory requirements across various operational areas, including case management, appeals and grievances, provider relations, and quality assurance. Through systematic tracking and rollout, I ensure these processes are consistently aligned with regulatory expectations.The achievements include:* Earned Six Sigma Yellow Belt and Medicare Expert certifications.* Secured a deficiency-free outcome in the 2023 comprehensive external quality review audit.* Succeeded in implementing complex regulatory guidance for the dual Medicare and Medicaid plan.* Strengthened network adequacy and contractual compliance by partnering with provider network and vendor management for first, downstream, and related entities (FDRs).