Sales and Marketing Director for both Tiffany Springs and Staley Hills Assisted Living and Memory Care communities.

Sales and Marketing Director for both Tiffany Springs and Staley Hills Assisted Living and Memory Care communities.

Sales and Marketing Director for both Tiffany Springs and Staley Hills Assisted Living and Memory Care communities.

Sales and Marketing Director for both Tiffany Springs and Staley Hills Assisted Living and Memory Care communities.

• Responsible for member enrollment and meeting monthly quotas through solid execution of: Lead Generation and lead management, Overcoming sales objections, Facilitating completion of enrollment application, and Ensuring member enrollment completed• Serves as a subject matter expert on Optum Care plans and all UnitedHealth Care Medicare products and maintains all current product certifications and appropriate licensure• Ensures CMS compliance and quality of sales process components• Obtained sales license in the states of KS, MO, GA, NJ, NY, and WA• Selected to assist the sales team remotely with re-sell projects• Raised monthly enrollments per month on a regular basis

• Assists and educates with provider claims and call quality, ease of physician portal, and future service enhancements, training and development of external provider education programs• Serves as a subject matter expert on Optum Care plans and all UnitedHealth Care Medicare products and maintains all current product certifications and appropriate licensure• Ensures CMS compliance and quality of sales process components• Implement programs to foster positive relationships between the health plan, providers, and practice managers• Maintains a working knowledge of plan benefit, program changes, and industry insights

• Advocates for beneficiary needs through professional and reliable written and oral communications• Reviews circumstances specific to each case for benefits comparison under a variety of health care options • Determines eligibility levels of benefits and most appropriate action for combining benefits, computations of cost by the beneficiary or sponsor, and types of participating facilities and procedures for following up on claims • Aids in the preparation and evaluation of potential appeal decisions • Provides information, guidance, and assistance in coordination with TRICARE benefits with other insurance agencies• Maintains expert level of knowledge on constantly changing benefit and eligibility regulations, directives, issuances, and bulletins pertinent to TRICARE and its relationship to other programs within and outside of the MHS • Assists beneficiaries with unpaid medical claims, negative credit reports, and collection agencies• Proficient in the use of Microsoft Office 2010, CHCS, ALHTA, PeopleSoft, GIQD, Q-Flow and other Internet based systems to research, diagnose, and resolve extensive, complicated debt and claims issues

• Ensured staff development and success through positive coaching and leadership • Monitored, evaluated, and documented personnel performance and training needs • Assisted with the interview process and set up of training for all new hires • Managed time cards• Assisted staff with customer contacts that required supervisory intervention • Conducted individual and team meetings with regard to policy and /or procedural changes • Attended monthly briefings and trainings at MTF and other sites • Updated or educated staff, incoming personnel and incoming or out-going service members on briefings and trainings• Created a spreadsheet to help monitor the workflow of the staff minimizing down time and raising customer service interactions resulting in high customer satisfaction

• Provided client-centered, case resolutions for beneficiaries and Military Treatment Staff, including but not limited to TRICARE eligibility and benefits, enrollment, referrals and authorizations, access to care, and claims• Assisted beneficiaries with understanding of Medicare guidelines • Provided assistance to Military Treatment Facilities regarding service member issues, including guideline directives and discrepancy issues with government medical systems • Performed a variety of consult tracking activities• Guided dissatisfied beneficiaries to provider services and/or care through the grievance and appeals protocol • Cultivated and maintained effective relationships with staff of the MTF, Managed Care Division, civilian providers, and the TriWest Hub and corporate staff• Rendered adjunct clerical support to the TRICARE Service Center including but not limited to ordering marketing materials, forms, and supplies, preparing correspondence and reports, routing mail, and processing shipments • Conducted tailored promotional briefings to select groups regarding the TRICARE program and related benefits • Served as Team Lead and as the relief Supervisor• Built resource network among team members not only in the immediate office, but throughout other Service Centers and MTF• Created and maintained forms, spreadsheets, and procedures used daily within the TSC

Co-Leader 2002 - 2004, Leader 2005, 2009-2010Army Family Team Building: Levels 1, 2 Army Family Action Plan, 2003

• Instructed K-8th grade students in computer basics to include Microsoft Office 2000 in grades 5 through 8, and Adobe PowerPoint starting with Grade 4.• Introduced 1st – 8th grade physical education students to Speed Stacking, a left/right brain crossover activity that improved bilateral proficiency, helped develop motor skills, patterning, sequencing, focus and concentration while promoting hand-eye coordination and ambidexterity • Initiated goal-setting through establishment of personal record keeping• Directed The President’s Physical Fitness Challenge in all grade levels

• Handled accounts payable and receivable, conducted cash drawer audits, and ensured safe security• Opened and closed facility and managed staffing schedules and accountability• Maintained office supplies and vending machine inventories • Managed single and multi-line phone systems, organized office files, operated small office machines: copier, fax, postage meter, hand-held radios, binding machines, and drills

• Provided research, development, production, and validation of training manuals• Edited and revised oral presentations for supervisory staff• Scheduled meetings and recorded minutes• Served as liaison between school administration and school stakeholders while ensuring confidentiality and best practice in customer relations

Worked one on one with autistic children in refining large and small motor skills, potty training, and socialization skills using tantrum control techniques.

As the Receptionist and Administrative Assistant to the Property Manager, I demonstrate competent working knowledge of Microsoft Office 2000p and ITS. Insure quality control in the procurement and inventory of office supplies. Answer single and multi-line phones. Organize office files. Operate and maintain small office machines. Handle accounts payable and receivable. Edit and revise oral presentations. Continually update office-training manuals. Continually use great customer service.