Close relations with KAM national sales offices, pricing department and rate department to ensure contracts and tariff rates are filed within FMC regulations.Extensive assistance to pricing, rate department, customer service, accounting, and sales in locating rates for bills of lading as well as rate dispute resolution.Responsible for the upload and maintenance of customer service contracts and K-Line tariff rates into rate database and with the FMC.Knowledge of Word and Excel.

Assisted in creation of new rate department.Oversaw daily duties of seven rate staff members.The resolution of customer and sales disputes regarding mis-rated bills of lading.Travel to national sales offices to meet with customers and KAM sales staff.

Provided backup for various departments in the export customer service department.Assisted Accounting in locating filed rates for old b/ls with nonpayment.Pulled various account reports for manager.Responsible to train new employees.

Answered and assisted incoming calls in fast-paced, high-volume call center.Worked closely with customers regarding vessel schedules and booking containers on vessels.Assisted truckers with terminal gates to ensure late gates for reefer customers.