Sandy Browne Email & Phone Number

* Handle inbound and outbound phone calls from / to Veterans, providers, VA and other customers to obtain and communicate appointment information. * Review and enter complex authorizations and referrals from VA and providers. * Process healthcare authorizations received from the VA or directly from the Veteran. * Ensure accurate data entry and completion of authorization data, documenting all contact interactions in the CRM application. Documenting referral/authorization forms, medical documentation.* Contacts providers to obtain missing medical documentation to assure compliance/ and provider reimbursement. * Effectively communicate medical information, diagnoses and or proposed treatment plans in a manner easily understood by the Veteran. Also, effectively communicate with clinical staff. * Working in a detailed, fast-paced and repetitive production environment. Interact with customers in a professional, formal manner where the focus is on completing the task in a pleasant manner and with high quality and accuracy. * Other duties include, recruiting of new providers for the program, handling veteran complaints, ensure suicidal veterans are transferred to appropriate staff to safeguard veteran’s well-being.

Englewood, Co

Handle Surgery packets containing the H & P, consents, EKG, Labs, and related radiology testing where I ensure that they are sent to the proper hospital PAT area and OR the day before the scheduled surgery.Pre-op packets are created for each patient and sent to the proper office the day before the patients scheduled appointment. Testopel insertion and BCG installation cancer treatment Authorizations.Referrals has become a necessary task I have taken on to assure insurance compensation.Answer and log phone calls while scheduling appointments with attention on detail to client satisfaction, my provider's sub-specialties and template restrictions. I adapt to changes, retain and apply new information tweak practice protocols while the company grows so that quality care for clients is achieved by the practice every day.