Sandy C. Email & Phone Number

• Trust - Entrusted with the ownership and responsibility of leading technology service delivery and real-time IT executive support for CEO’s and Executive Leadership teams. • Operations Management – Directed the implementation of various technical solutions aimed at reducing costs while improving the overall client experience. Solutions include – streamlined coverage scheduling, office technology moves, meeting room technology deployment, technology asset management (CMDB) and distribution.• Process and Protocols - Developed several sets of standard operating procedures (SOPs) incorporating tailored enhancements to ensure VIP-level service delivery.• Customer Satisfaction – Consistently exceeding client satisfaction ratings over a span of 15+ years.• Strategy – Strategically planned the delivery of virtual end user services, ensuring continuous business operations during the pandemic. Technology• Desktop/IT/Network: Dell, HP, Apple, AWS-virtual, ServiceNow, Exchange, Teams Admin, Zoom Admin, Webex Admin. • UC/Collaboration: Zoom, Microsoft Teams, Vidyo, Bluejeans, Cisco WebEx, Slack, Quip, Google Hangouts/Meet, GoToMeeting, Poly. • Cisco: Cisco Unified Communications Manager, TMS(v12), Tandberg VCS Expressway, VCS Control. Codecs-C40, C60, MX700, MX800, Codian 8510 MCU.• AV Control Systems: Utelogy, Crestron XIO cloud, Crestron-NVX, e-Control, RoomView, AMX-RMS Dashboard, Extron-Global configurator.• Digital Signage/Collaboration: BrightAuthor/BrightSign, Padzilla, VBrick, Alcorn McBride, Roland, RGB Spectrum.• Network protocols: TCP-UDP-streaming/UC, Telnet-interface programming, IGMP-IP multicasts, SNMP-Monitoring.