As a Subject Matter Expert at Centific (formerly OneForma/Pactera Edge) for a long-term query classification and search relevance optimization project, I am responsible for ensuring accuracy and compliance with the project guidelines by monitoring and auditing the project’s resources. Duties and Responsibilities Monitoring and Assessment: I monitor the throughput and performance of over 80 resources, evaluating their output based on throughput and quality metrics. This involves tracking resource performance over time to identify areas for improvement, and providing the coordination team with weekly feedback for the most concerning resources. Reporting: Together with a partner, we pioneered the reporting structure used for tracking the decline or improvement in the quality of work completed by the resources, which was later referred by the team lead for all Subject Matter Experts to implement in their regions of responsibility. Teamwork: As a Subject Matter Expert and auditor for this project, I work closely with a partner to ensure we both are cohesive in our auditing and grading systems by adhering to the project guidelines and communicating daily and objectively regarding project needs and resources.

As a transcription QA (Quality Assurance) for Centific (formerly OneForma/Pactera Edge), my responsibilities include auditing and verifying the accuracy and completeness of transcripts produced by transcriptionists and transcription software on several long-term AI projects, to ensure that the transcripts meet quality standards and accurately portray the spoken audio, including verifying location-specific English spelling and culturally relevant references within the text. My areas of expertise include English_US, English_UK, English_AU, and English_CA. Duties and responsibilities: Monitoring and Assessment: I monitor the productivity and performance of over 200 resources, evaluating their output based on throughput and quality metrics. This involves tracking resource performance over time to identify areas for improvement and coaching resources to improve their skills and productivity. Feedback and Coaching: I provide constructive feedback and coach resources to improve their skills and increase overall productivity and work quality. I am responsible for conducting regular performance reviews, identifying areas of improvement, and providing guidance on how to enhance output. Documentation and Guidelines: I play a critical role in documenting guidelines and best practices to maintain a high standard of quality. I have been responsible for creating and updating training materials, policies and procedures, and other documentation to resolve any issues and ensure smooth operations. Time Management: I optimize time management to ensure on-time and high-quality delivery of data with a responsibility to manage the daily throughput systems for the QA team, prioritize tasks to meet deadlines, and ensure that the team works effectively and efficiently.

In addition to the long-term transcription and query classification/search relevance projects at Centific (formerly OneForma/Pactera Edge), I contribute to several other shorter-term projects as a resource and as a quality assurance specialist. These projects include annotation and content labeling on search engines and shopping platforms, as well as other projects designed to improve AI.

As a freelance transcriptionist for Rev, I transcribe long and nuanced audio files to create a cohesive written document, utilizing exacting standards of speed, accuracy and appropriate formatting.

As a freelance transcriptionist for Pactera, I accurately transcribe audio files to create typewritten text.

As a Safety Representative for Gaggle, I provided the first line of defense for K-12 school children nationwide through a careful review of their flagged communications, searching for and reporting on safety concerns such as bullying, trafficking, violence or threats of violence, substance abuse, or suicidal ideation.

As a Social Media Evaluator, I helped to improve the relevance of the newsfeed for the leading global social media platform.

I provided feedback and evaluation of various data sets, often by measuring the relevance and usefulness of web pages with regard to queries. I also provided comparative analysis of sets of results utilizing multiple techniques and data standards.

I contracted with Arise as a Customer Service Representative for a major telecommunications company.

 Grew hospital sales to USD 20 million per year at above-plan gross profit and sales year-over-year. Awarded the “Account Representative of the Year” honor for Fiscal Year 2002. Successfully sold McKesson Private Brand medical products as well as manufacturing partner products under extremely competitive conditions, in addition to distribution responsibilities. Developed excellent working relationships with customers and supply partners. Maintained service level, supply, and pricing integrity while maximizing gross profit.

 Management position responsible for all aspects of management of a multimillion-dollar luxury real estate asset. Successfully lead a team of 15 employees, along with multiple outside contractors, dedicated to marketing, leasing, resident retention, property maintenance, and the surpassing of fiscal goals. Achieved and maintained a 10% occupancy increase under competitive conditions in a saturated market. Increased NOI by raising occupancy and lowering expenses while strengthening asset integrity.

Sky West Properties was a growing local residential property management group in Arizona.Responsible to manage all aspects of a multi-million dollar real estate asset.Responsible for maintaining rent ledgers for each individual renter. Responsible for accounts payable and accounts receivable.Directly responsible for working with individual apartment seekers to enact closes on apartment leases.Directly responsible for working with individual apartment renters to increase and maintain resident retention.Led a team of six employees as well as multiple outside contractors to increase the market value of the established real estate asset by 25%.Achieved record Net Operating Income month-over-month and yearly throughout my tenure.Awarded "Property Manager of the Year", company-wide, for 1999.Awarded "Property of the Year", company-wide, for 1999.

BRE was among the five largest residential property management groups in the nation.Successfully leased a startup luxury Phoenix apartment community in record time.Trained all new leasing agents and coordinated leasing teams for both new and established luxury real estate assets within the Phoenix metropolitan area.Closed a high ratio of individual apartment seekers during my tenure, in addition to the training and coordination of the leasing teams.Awarded "Outstanding Leasing Team of the Quarter", nation-wide, for 1997.Planned and launched resident retention efforts to maintain occupancy levels.

Equity Residential was the nation's largest residential property management company.Interim Property Manager for several months, acting in a supervisory capacity over all aspects of this established multi-million dollar real estate asset.Responsible for marketing and leasing a 320 unit established apartment community in the Scottsdale luxury marketplace.Developed resident retention activities that resulted in a 25% reduction in turnover.Provided leadership for the maintenance and housekeeping staff in terms of the property's curb appeal.